Kyuso wrote:

Thanks much Ken.   I'll give both suggestions a go.  However, I'm little confused clean boot vis MSCONFIG.  Are you suggesting shutting down all except essential services (by those I mean the ones to run the OS and EQ)?

 

Yes indeed! Every check box within the 'Startup' tab should be unchecked if they're not necessary to keep your system or EQ going. Most (if not all) of the time, you can just uncheck the whole list.

If it continues to happen, any logs would likely help as well it may reveal a pattern. But definitely let me know here if there are any future occurrances or any changes in how commonly it happens. 

Have an awesome weekend as well!

It sounds like I problem I occasionally have in EQ and other MMOs in that your client and the game no longer sync up your location. You can still move, but to any other players and the creatures - you're likely standing still and facing another direction.

I would recommend setting up port forwarding for EQ or running a clean boot through the msconfig menu to ensure there's no background program interference. If it still happens after all that - we can chalk it up to it being an overall bug, though it may be a bit hard to reproduce on this end.

I should be able to help! Do you have Windows XP, Vista, or Other(specify)?

PM Sent! Let me know if you'd like any further clarification.

If you're using Windows Vista, please try my gauntlet of 3 fixes that most commonly resolve the problem!

-

Fix 1:

1. Right click on Station Launcher icon and go to properties
2. Go to the compatibility tab
3. Click on "Run this program in compatibility mode for" and select XP Service Pack 2
4. Check "Run this program as administrator"
5. Click Apply
6. Right Click on the Station Launcher icon once again
7. Click "Run as Administrator"

Fix 2:

1. Make sure you are logged in on an Administrator account.
2. Navigate to the Station Launcher folder (Usually c:\program files\sony\station\ will contain the Station Launcher folder)
3. Right click on the Station Launcher folder and go to properties
4. Click on the Security Tab
5. Click on the Edit button.
6. Go through each username or group listed and make sure all "Allow" boxes are checked
7. Ensure that no "Deny" boxes are checked and click OK.

Fix 3:

1. Select the START button.
2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)
3. Press OK
4. Select the STARTUP tab.
5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.
6. Hit apply and then OK. Restart the computer and try the game again.

-

If you still have trouble, please let me know!

Judging by when you posted, you may have ended up trying to login right when there was a temporary maintenance with most of our games!

But, if you still have troubles - please let us know. If you're attempting to play the game from the launcher you had back in '05, I would actually recommend downloading our Station Launcher and logging in to play EQ from there.

Glad to hear it. Enjoy Norrath!

So in the case of Vista, I'd like you to run the the gauntlet here in the form of 3 suggested fixes. The first one you may have already tried, but the second two help as well.

Fix 1:

1. Right click on Station Launcher icon and go to properties
2. Go to the compatibility tab
3. Click on "Run this program in compatibility mode for" and select XP Service Pack 2
4. Check "Run this program as administrator"
5. Click Apply
6. Right Click on the Station Launcher icon once again
7. Click "Run as Administrator"

Fix 2:

1. Make sure you are logged in on an Administrator account.
2. Navigate to the Station Launcher folder (Usually c:\program files\sony\station\ will contain the Station Launcher folder)
3. Right click on the Station Launcher folder and go to properties
4. Click on the Security Tab
5. Click on the Edit button.
6. Go through each username or group listed and make sure all "Allow" boxes are checked
7. Ensure that no "Deny" boxes are checked and click OK.

Fix 3:

1. Select the START button.
2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)
3. Press OK
4. Select the STARTUP tab.
5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.
6. Hit apply and then OK. Restart the computer and try the game again.

Please let me know if you still have trouble after. There are still some other suggestions I can give in accordance with your issue.

Usually if you run into the error right after a patch day, it's either a Windows Vista (if applicable) setting causing a block or an installed Firewall no longer recognizing EQ as the same program you may have added as an exception before. If that's the case, I would suggest removing EQ as an exception and adding it right back on. Otherwise, let me know which Operating system you're using and I can provide some recommendations from there.

Thanks, yaddab!

Gendor, I'm inquiring into the status of that ticket now. There's likely an update I can get you by the look of it.

No such feedback-FAQ exists, but it's a good idea. I've passed it along to the right people and I'll keep a note of it myself.

Sorry for the delay! I was out for the past week but I can certainly take a look at this.

I'm assuming others see the shield in the same manner?

Daislet wrote:

Just wanted to say that i got this corrected.

The reason was, I was being billed in GBP instead of $US.  This apparently through up a security measure on the billing end.  I did a CS ticket at support.station.sony.com and after identifying me, he changed it over to $US.  And my transaction then went through.

Bizarrely my bank sent me an SMS requesting i urgently phone them.  It was due to this transaction, apparently it "rang alarm bells" at my bank.  Thats the first time thats happened and i use my VISA on the internet ALOT

A little odd, but I'm glad to hear it's all working now! Please let me know if you require any further assistance.

If any of you kind folks can send this set information my through a PM, it will allow me to pass it along the necessary team and have this issue investigated quickly and thoroughly!

--

Character Name:

Server:

Account name:

--

Messire_ORION wrote:

fizen wrote:

spell & abilites dont work even if you pay for it.

You mean they removed all informations about spells (if you have a EQplayer account or not) ?

Not exactly. It's more along the lines of the site isn't displaying them as it should be.

I've sent my own inquiry into the situation to the team that handles the EQPlayers site so see what may be going on with it.

Leeani : Can you (or anyone else having an issue with character stats not updating) send me a PM  with the following information so I may report the issue to the right folks?

--

Character Name(s):

Server:

Account Name:

--

Thanks!

Thanks Sarkaukar, that's spot on! That should certainly help you, Ridiculed. Please let us know if you require any further assistance.

Sarkaukar-Povar wrote:

leeanni wrote:

Resolved.

How??

Indeed! I, too, would like to know.

Yummie's suggestions are on the right track! Did that help you any, Lowbranch?

It may also help to know your Operating system, Yvonukon! Are you using Windows XP or Vista?

This is likely related to your other post but that's probably a cause of the issue. I'd recommend contacting our chat, phone, or E-mail support to assist with your issue if it's not already resolved!

I believe the only time where the Station Launcher will show you as having 16/16 is if you currently pay for the Station Access plan.

As far as I'm aware, it may consider the extra character slots Station Access would give you as a feature/expansion. Though I don't believe it will stay that way.

Glad to hear your issue is resolved! Please let us know if you have any further questions or issues.

Sorry for the delayed response! I had been away for the past week.

Is this still an issue? If you still have trouble as of now, you can contact our phone support line to have a rename done quickly and efficiently.

Sorry for the delayed response!

It may be possible but it will take some information verification and likely the assistance of a specialist here. You'll want to contact our phone, chat, or E-Mail support in regards to this for the best assistance.

Mega-VS wrote:

Any idea on the turn around for Mac Keys?

Sent a PM a little while ago and had no word back yet.

Thanks

I was actually unavailable for the past week! Sorry for the delay on the keys.

Everyone as of now that has requested keys should have recieved them. Let me know through PM otherwise!

There may have been a miscommunication as to the status of the keys. Sorry for any confusion! I have responded to your PM though!

Greetings, all you current and future Al'Kaborians! (Is that right?)

I am TSR-KenC. Though I am dutifully assigned to the EQ Tech Support forums, I'll also be watching over the EQM boards for any issues I may be able to assist with.

We've just recieved a new shipment of account keys, which I can can relay to anyone who wants to get started. That is, until the automated process for flagging account is set back up. In which I'll let you folks know it's back to normal.

There are two methods for obtaining an EQ Mac activation key.

The "Hey, Ken!" Method: Just send a PM my way and ask for a key! Pending I am at the office at the time, I will get a key to you ASAP!

The "Hey, SOE!" Method: Contact us through any of our support lines; such as phones, chats, or E-Mails and request a key! Wait times for these can vary depending on our current work load.

Any other questions regarding this can be relayed to be by new topic or PM. I look forward to seeing you all in Norrath!

Great! Please let us know if you need any further help. Otherwise, enjoy some Norrath!

All system E-Mails seem incredibly back logged at this point and actually for the last couple of days. So it may not show up for a while, regrettably!

But if you purchased the bundle pack through our system, our Beta Station launcher will both download all EQ files that you're entitled to upon logging in with your Station Login!

Please let me know if you have any questions along that path.

Indeed, both chat and phone support would be your best bet for assistance with this.

I've heard mostly good knews into the investigation of it so I imagine it won't be long, if it's not already fixed.

That's some pretty odd behavior, to be sure. But please let us know if you run into the issue still when you're done patching!

I'd usually go for it being a UI issue, especially if it's something happens shortly after a patch. But has anyone else seen such an issue as well?

Ah. I'll be sure to report that! I'm not sure which one it would be personally though. Haven't had the chance to look at it. I'll either get an answer when I recieve a response or maybe someone here way know!

If necessary, I can be a little more exact with Savrok's suggestion (though he was basically right on). So let me know.

Also, you may want to update the graphics drivers for your particular video card, if you can. That has been known to help!

Just deleting the UI folder should be necessary, but you can delete the other files to ensure there's nothing causing a problem within. There are two types you'd want to delete:

<CharacterName>_<ServerName>.ini (example jack_bristlebane.ini)
UI_<CharacterName>_<ServerName>.ini (example ui_jack_bristlebane.ini)

Please try removing those as well as the above list once more and let me know the result!

Sarkaukar nailed it if you have a system with Windows Vista, that should get you going! Should you have Windows XP, the DirectX fix will still apply. Otherwise, let us know if you have any further troubles.

Greetings!

It's certainly a bad situation by the looks of it, but I wouldn't think it impossible to get your old account back if you can recall some information it would still have. 

I'd recommend contacting our chat/phone/E-Mail support, they'll certainly try to help you get set up again.

Send a PM my way BatDad - I may be able to arrange something there!