Dripping-Cheese wrote:
Either fix, or give us our money back.
I don't even think most people only want money back. The CSR's all just wanted to give refunds, but just getting a refund wouldn't satisfy me. Truth be told, they should reinstate us and refund us.
Or if they can't reinstate me at least give me my dam two months of free time in the other games, even though I'm not that interested in them.
Shinryu wrote:
Raijinn posted:We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.Sorry folks!It's pretty clear actually, June 1st was the cut off. That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it. If the tech staff were given a different date, that's a SOE problem and not ours. There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting. We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play. That much is bleedingly clear. If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.
Raijinn posted:
We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.Sorry folks!
We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.
Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.
Sorry folks!
It's pretty clear actually, June 1st was the cut off. That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it. If the tech staff were given a different date, that's a SOE problem and not ours. There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting. We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.
I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play. That much is bleedingly clear. If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.
I understand and it's kind of one of those "???" moments, everything mentioned the 1st, that's the date everything had been eluding to as a cutoff then a cog gets thrown into the wheel and now we're out of luck? I get it, and it is pretty straight forward.
We'll need to figure something out and I'm on e-mail watch until then so I apologize for sounding like a broken record when answering some of these questions.
Why dont you just activate every mxo account. No ones paying for it anyways.
Premier wrote:
Point taken but queue up the broken record, we're on standby/e-mail watch until we hear something official.
I'd also like to point out that this thread is about the Current News artical so go up'it.
Raijinn wrote:
Dripping-Cheese wrote:Raijinn wrote:wwWizard2k wrote:"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."I'm a little shocked that this is still being quoted by SOE Admins. It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.It seems crystal clear to me, the cut off date was publically billed as the 1st June. May 27th being an internal date that nobody outside of SOE knew about.Either fix, or give us our money back.I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.
Raijinn wrote:wwWizard2k wrote:"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."I'm a little shocked that this is still being quoted by SOE Admins. It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.It seems crystal clear to me, the cut off date was publically billed as the 1st June. May 27th being an internal date that nobody outside of SOE knew about.Either fix, or give us our money back.
wwWizard2k wrote:"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."I'm a little shocked that this is still being quoted by SOE Admins. It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.
wwWizard2k wrote:
"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."I'm a little shocked that this is still being quoted by SOE Admins. It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?
"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."
I'm a little shocked that this is still being quoted by SOE Admins. It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.
Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?
Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.
It seems crystal clear to me, the cut off date was publically billed as the 1st June. May 27th being an internal date that nobody outside of SOE knew about.
I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.
Correct, We dont want no stinking Refunds, We want to enjoy the last months of the game. Thats why we re subbed to be with friends and family and to re live the past with what little time remains. For those who subbed on june 1st, I have no idea what will happen.
Premier wrote:Why dont you just activate every mxo account. No ones paying for it anyways.Point taken but queue up the broken record, we're on standby/e-mail watch until we hear something official.
Well I "officially" could careless about them because I subbed my accounts when the email was sent out.
Orexis. wrote:Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.
Orexis. wrote:
Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.
Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."
So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.
Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.
I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.
Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.
Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.
Raijinn wrote:Orexis. wrote:Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.
The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999 theoretically.
If refunds are all they can offer, then I personally will take it, take my leave, and think twice before spending money on an SOE product in future.
I resubbed in good faith, and would've liked the opportunity to see the end of something that I have invested a lot of time in over the years, and by proxy, helped shape (yes folks, I am still taking the credit for datamine!).
I'm off to bed, good night folks, and I look forward to seeing what resolution is put forward, oh, and also finding out who gets fired over this!
If my subscription wasn't removed from my Station account, i'd agree with you completely!
But a select few others can, yes.
*Oh, and by closed, I was referring to this: "TSR Eryk N.: The game is done. The service and support stopped."
*trolling/inappropriate*
Hey, I can post again! So at least something's being fixed...still can't jack in though.
Raijinn, thanks for keeping us company and letting us know you're looking for answers as much as we are. You clearly understand the state of mind we're in. I don't want my $15 back, I want to jack in!
Orexis. wrote:Raijinn wrote:Orexis. wrote:Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999 theoretically.
So......you're saying that for one month being paid, the subs will last longer than 30 days? theoretically? I mean, how would we pay for the "second" month if we cant resub now?!
What is going on with the forums? One hour I can post, the next I can't and the next I can again.
