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 06/03/2009 10:27:08
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Redpill
Joined: Apr 11, 2007
Messages: 2
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Well my two theories are that either it's just taking time to get all of the accounts flagged (I've heard of this kind of thing happening before) or something went wrong, either way chat support sony (if they are open) or open a ticket and you should get your gametime...
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 06/03/2009 10:30:38
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Vindicator
Joined: Aug 16, 2005
Messages: 763
Location: Pittsburgh, PA
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Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day
Message edited by Outlaw on 06/03/2009 12:56:07.
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 06/03/2009 10:59:40
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Ascendent Logic
Joined: Mar 1, 2006
Messages: 753
Location: England
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Outlaw wrote: Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day
Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.
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 06/03/2009 11:08:36
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Administrator
Joined: Sep 28, 2005
Messages: 2075
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Mona wrote: Outlaw wrote: Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day
Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.
You can also use the Live Chat instead of calling. Click here and then click the Chat support tab.
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 06/03/2009 11:15:54
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Ascendent Logic
Joined: Mar 1, 2006
Messages: 753
Location: England
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Virrago wrote: Mona wrote: Outlaw wrote: Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day
Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.
You can also use the Live Chat instead of calling. Click here and then click the Chat support tab.
Thanking you very kindly <3
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 06/03/2009 11:22:07
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Vindicator
Joined: Aug 16, 2005
Messages: 763
Location: Pittsburgh, PA
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Last time I checked chat though they were performing maintenance to it or something...
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 06/03/2009 11:32:40
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Vindicator
Joined: Aug 16, 2005
Messages: 763
Location: Pittsburgh, PA
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null
Message edited by Outlaw on 06/03/2009 12:55:55.
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 06/03/2009 11:36:51
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Systemic Anomaly
Joined: Aug 19, 2005
Messages: 1132
Location: London Organization: EPN Faction: E Pluribus Neo Server: Syntax
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Virrago wrote: Mona wrote: Outlaw wrote: Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day
Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.
You can also use the Live Chat instead of calling. Click here and then click the Chat support tab.
Woo SWG here I come, pirates aswell. Maybe even everquest out of curiosity Thanks Virrago
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