Station.com
Sign In Join Free Why Join?
Sony Online Entertainment
Community Store My Account Help
  Search   |   Recent Topics   |   Member Listing   |   Back to home page
Server not found. (Server name cannot be resolved).
Search inside this topic:
The Matrix Online » Top » Support Forums » General Technical Help and Questions Previous Topic  |  Next Topic      Go to Page: Previous  1 , 2 , 3 , 4  Next
Author Message
09/20/2006 12:16:31
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
Who is your provider?  Do they block any ports?
09/20/2006 13:53:54
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
I don't know what you mean by provider but I'm positive the right ports are open because I was able to log on the Matrix online fine before.
09/20/2006 14:11:09
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
I don't know why it can't connect to the pacth download server but i'm starting to get anoyed.
09/21/2006 11:06:20
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
By Provider, I mean the company that provides your Internet access.  Make sure they allow access to all the following ports.

TCP range: 10000 to 11000 (incoming & outgoing traffic)
UDP range: 10000 to 11000 (incoming & outgoing traffic)
TCP port: 7030 (outgoing traffic)
UDP port: 9700 (outgoing traffic)
09/21/2006 15:31:25
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Yeah, they allow access to those ports.
09/21/2006 16:03:14
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
Do you know if your IP is static?  I receive some weird results when I tracing to the one in the IP address you provided earlier.  Could you try going to myip.station.sony.com and giving the IP address it gives you?
09/21/2006 16:05:14
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Of course:

You are coming in from IP Address 216.18.116.92, port 1553

Using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7
09/21/2006 16:10:16
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
And is that the same IP that it is currently giving you if you type ipconfig from your command prompt?
09/21/2006 16:14:23
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Yes.
09/21/2006 16:26:17
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
Who is your provider, by the way?  Securenet?
09/21/2006 16:32:12
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Thats correct.
09/21/2006 17:00:24
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
I appear to be timing out after hitting some securenet servers when I try to trace to you.  You may want to try contacting them and seeing if they can trace the cause of this timeout.  I have included my trace results below.

Tracing route to tnt1-mtl-dialup87.securenet.net [216.18.116.92] over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  vl25.sdtermsw-1.sonyonline.net [64.37.144.66]
  2     6 ms     2 ms     1 ms  vl83.sdtermbr-2.sonyonline.net [64.37.128.30]
  3    <1 ms    <1 ms    <1 ms  vl832.sdkollsw-2.sonyonline.net [64.37.144.90]
  4    <1 ms    <1 ms    <1 ms  mdf4-bi8k-2-ve-51.san2.attens.net [63.241.6.49]
  5    <1 ms    <1 ms    <1 ms  mdf1-gsr12-1-gig-4-2.san2.attens.net [63.241.1.245]
  6     1 ms     1 ms     1 ms  gar1-p330.sd2ca.ip.att.net [12.122.255.29]
  7     3 ms     3 ms     3 ms  gbr2-p70.sd2ca.ip.att.net [12.123.145.166]
  8     4 ms     4 ms     4 ms  tbr2-p033502.la2ca.ip.att.net [12.122.1.21]
  9     3 ms     3 ms     3 ms  12.127.3.221
 10     4 ms     4 ms     4 ms  p16-0-2-2.r20.lsanca03.us.bb.gin.ntt.net [129.250.9.109]
 11     4 ms     4 ms     4 ms  xe-1-0-0.r21.lsanca03.us.bb.gin.ntt.net [129.250.2.9]
 12    14 ms    14 ms    14 ms  p64-2-1-0.r21.mlpsca01.us.bb.gin.ntt.net [129.250.5.22]
 13    31 ms    31 ms    31 ms  p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.22]
 14    31 ms    31 ms    31 ms  p16-0-0-0.r03.sttlwa01.us.bb.gin.ntt.net [129.250.2.15]
 15    31 ms    31 ms    31 ms  p4-0.group-telecom.sttlwa01.us.bb.gin.ntt.net [129.250.10.34]
 16    34 ms    34 ms    34 ms  66.59.190.97
 17    87 ms    87 ms    87 ms  POS10-0.WANB-TOROON.IP.GROUPTELECOM.NET [66.59.190.61]
 18    87 ms    87 ms    87 ms  POS6-0.WANB-MTRLPQ.IP.GROUPTELECOM.NET [216.18.63.198]
 19    87 ms    87 ms    87 ms  216.18.72.6
 20    87 ms    87 ms    87 ms  h209-71-197-162.gtconnect.net [209.71.197.162]
 21    94 ms    93 ms    93 ms  ia-cnnu-gw01-vl1276-cpe242.vtl.net [216.113.95.242]
 22    94 ms    94 ms    96 ms  nat.securenet.net [205.236.147.233]
 23    97 ms    96 ms    97 ms  tnt1.securenet.net [205.236.147.51]
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
09/23/2006 08:14:30
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Still waiting for a reply from them and there starting to really anoy me. None of my programs that need the internet can't see that i'm connected. Grrrrrrrrrrrrrrrrrrrrr!
09/24/2006 09:49:31
    Subject: Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Apr 4, 2006
Messages: 130
Location: Everywhere and nowhere!
Offline
Ok, they replyed saying this:

Your trace is complete to your Firewall, which will not allow a trace to

complete. The next hop where you see the Timeout's is you or your machine.

The fact that you are able to send and receive e-mail attests

that there are packets going in and out. If you have something like

Norton Security or Black Ice or Zone alarm check the settings or for

a few minutes turn it off. See if then the Internet works ok. If so

reset the firewall to factory defaults. You or someone using your

machine may have locked sown the rules a little too tight.

I've tried what they said and it didn't work so I sent them another email and i'm awaiting a reply.
Message edited by Exzoon on 09/24/2006 09:58:49.
09/25/2006 15:01:34
    Subject: Re:Server not found. (Server name cannot be resolved).


Jacked Out

Joined: Mar 21, 2006
Messages: 322
Offline
Alright, glad they clarified that.  What kind of firewall do you have running, by the way?
 
The Matrix Online » Top » Support Forums » General Technical Help and Questions Go to Page: Previous  1 , 2 , 3 , 4  Next
Go to:   

Version 2.2.7.43