Server not found. (Server name cannot be resolved).

Exzoon

I'm using the windows xp firewall.

TSRDavidK

And you have tried disabling it? You are not running any other firewalls? Could you provide your MSINFO information?

To create your MSINFO information:
1) Click on the START menu, select RUN and type MSINFO32 and select OK.
2) When the Microsoft System Information program opens, select FILE and select EXPORT.
3) Save the information as MSINFO.txt to your desktop or other easily found location.
4) This is a large file so let’s copy only important parts.
1. Copy and paste from [System Information] to [DMA].
2. Copy and paste from [IRQs] to [Memory].
3. Copy and paste from [Running Tasks] to [System Hooks].

Exzoon

I've tried disabling it and I have no other firewalls.

System Information report written at: 09/25/06 18:39:48
System Name: ISABELLE-01
[System Summary]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name ISABELLE-01
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2866 Mhz
BIOS Version/Date American Megatrends Inc. 1009.008, 21/07/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

"
User Name ISABELLE-01\Isabelle Haynes
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 630.03 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

[Hardware Resources]

[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce FX 5500 (Microsoft Corporation)

IRQ 16 NVIDIA GeForce FX 5500 (Microsoft Corporation)
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24D2
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24DE

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation)

I/O Port 0x000003B0-0x000003BB Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce FX 5500 (Microsoft Corporation)

[DMA]

Resource Device Status
Channel 4 Direct memory access controller OK
Channel 2 Standard floppy disk controller OK
Channel 3 ECP Printer Port (LPT1) OK

[IRQs]

Resource Device Status
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 16 NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24D2 OK
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24DE OK
IRQ 19 Intel(R) 82801EB USB Universal Host Controller - 24D4 OK
IRQ 18 Intel(R) 82801EB USB Universal Host Controller - 24D7 OK
IRQ 23 Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD OK
IRQ 22 3Com Gigabit LOM (3C940) OK
IRQ 21 VIA OHCI Compliant IEEE 1394 Host Controller OK
IRQ 20 U.S. Robotics 56K Fax Host Int OK
IRQ 0 System timer OK
IRQ 8 System CMOS/real time clock OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 12 Microsoft PS/2 Mouse OK
IRQ 13 Numeric data processor OK
IRQ 4 Communications Port (COM1) OK
IRQ 3 Communications Port (COM2) OK
IRQ 6 Standard floppy disk controller OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK
IRQ 5 Intel(R) 82801EB SMBus Controller - 24D3 OK
IRQ 17 SoundMAX Integrated Digital Audio OK

[Memory]

Resource Device Status
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xA0000-0xBFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0x40000000-0xFFEFFFFF PCI bus OK
0xFC900000-0xFE9FFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xCFF00000-0xDFEFFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xE0000000-0xEFFFFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xFD000000-0xFDFFFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0xD0000000-0xD7FFFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0xFEBFFC00-0xFEBFFFFF Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD OK
0xFEAFC000-0xFEAFFFFF 3Com Gigabit LOM (3C940) OK
0xFEAFB800-0xFEAFBFFF VIA OHCI Compliant IEEE 1394 Host Controller OK
0xFEAE0000-0xFEAEFFFF U.S. Robotics 56K Fax Host Int OK
0xFED20000-0xFED8FFFF Motherboard resources OK
0xFFB00000-0xFFBFFFFF Motherboard resources OK
0xFEC00000-0xFEC00FFF Motherboard resources OK
0xFEE00000-0xFEE00FFF Motherboard resources OK
0xFFEFFC00-0xFFEFFFFF Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB OK
0xFEBFF800-0xFEBFF9FF SoundMAX Integrated Digital Audio OK
0xFEBFF400-0xFEBFF4FF SoundMAX Integrated Digital Audio OK
0x0000-0x9FFFF System board OK
0xC0000-0xDFFFF System board OK
0xE0000-0xFFFFF System board OK
0x100000-0x3FFEFFFF System board OK
0xFFF00000-0xFFFFFFFF System board OK

[Running Tasks]

Name Path Process ID Priority Min Working Set Max Working Set Start Time Version Size File Date
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
smss.exe c:\windows\system32\smss.exe 612 11 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

49.50 KB (50,688 bytes) 04/08/2004 8:00 AM
csrss.exe Not Available 684 13 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
winlogon.exe c:\windows\system32\winlogon.exe 708 13 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

490.50 KB (502,272 bytes) 04/08/2004 8:00 AM
services.exe c:\windows\system32\services.exe 752 9 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

105.50 KB (108,032 bytes) 04/08/2004 8:00 AM
lsass.exe c:\windows\system32\lsass.exe 764 9 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

13.00 KB (13,312 bytes) 04/08/2004 8:00 AM
svchost.exe c:\windows\system32\svchost.exe 916 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
svchost.exe Not Available 984 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
svchost.exe c:\windows\system32\svchost.exe 1020 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
svchost.exe Not Available 1088 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
svchost.exe Not Available 1136 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
lexbces.exe c:\windows\system32\lexbces.exe 1412 8 204800 1413120 24/09/2006 2:01 PM 9.37 300.00 KB (307,200 bytes) 24/09/2006 1:50 PM
explorer.exe c:\windows\explorer.exe 1480 8 204800 1413120 24/09/2006 2:01 PM 6.00.2900.2180 (xpsp_sp2_rtm.040803-215 SMILEY

1,008.00 KB (1,032,192 bytes) 04/08/2004 8:00 AM
spoolsv.exe c:\windows\system32\spoolsv.exe 1520 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2696 (xpsp_sp2_gdr.050610-1519) 56.50 KB (57,856 bytes) 04/08/2004 8:00 AM
lexpps.exe c:\windows\system32\lexpps.exe 1568 8 204800 1413120 24/09/2006 2:01 PM 9.37 170.50 KB (174,592 bytes) 24/09/2006 1:50 PM
smagent.exe c:\program files\analog devices\soundmax\smagent.exe 1760 8 204800 1413120 24/09/2006 2:01 PM 3, 2, 6, 0 44.00 KB (45,056 bytes) 10/02/2006 8:14 PM
svchost.exe c:\windows\system32\svchost.exe 1784 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
wdfmgr.exe Not Available 1812 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
alg.exe Not Available 168 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
wscntfy.exe c:\windows\system32\wscntfy.exe 440 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

13.50 KB (13,824 bytes) 04/08/2004 8:00 AM
svchost.exe c:\windows\system32\svchost.exe 540 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
smax4pnp.exe c:\program files\analog devices\soundmax\smax4pnp.exe 800 8 204800 1413120 24/09/2006 2:01 PM 4, 0, 4, 11 772.00 KB (790,528 bytes) 10/02/2006 8:14 PM
pdvdserv.exe c:\program files\cyberlink\powerdvd\pdvdserv.exe 1048 8 204800 1413120 24/09/2006 2:01 PM 5.00.0000 32.00 KB (32,768 bytes) 10/02/2006 8:30 PM
jusched.exe c:\program files\java\jre1.5.0_06\bin\jusched.exe 1072 8 204800 1413120 24/09/2006 2:01 PM 5.0.60.5 36.11 KB (36,975 bytes) 17/02/2006 3:20 PM
winampa.exe c:\program files\winamp\winampa.exe 1100 8 204800 1413120 24/09/2006 2:01 PM Not Available 33.00 KB (33,792 bytes) 20/12/2004 1:41 PM
ctfmon.exe c:\windows\system32\ctfmon.exe 1060 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

15.00 KB (15,360 bytes) 04/08/2004 8:00 AM
msmsgs.exe c:\program files\messenger\msmsgs.exe 1132 8 204800 1413120 24/09/2006 2:01 PM 4.7.3001 1.62 MB (1,694,208 bytes) 10/02/2006 6:43 PM
ntvdm.exe c:\windows\system32\ntvdm.exe 3732 8 204800 1413120 24/09/2006 2:21 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

410.00 KB (419,840 bytes) 04/08/2004 8:00 AM
thunderbird.exe c:\program files\mozilla thunderbird\thunderbird.exe 2096 8 204800 1413120 24/09/2006 4:21 PM 1.0.6 7.20 MB (7,550,053 bytes) 10/02/2006 8:36 PM
firefox.exe c:\program files\mozilla firefox\firefox.exe 1356 8 204800 1413120 25/09/2006 6:02 PM 1.8.0.7: 2006090918 6.86 MB (7,190,637 bytes) 10/02/2006 8:36 PM
helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 2580 8 204800 1413120 25/09/2006 6:38 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

750.50 KB (768,512 bytes) 10/02/2006 6:45 PM
wmiprvse.exe Not Available 804 8 Not Available Not Available 25/09/2006 6:38 PM Not Available Not Available Not Available
helpsvc.exe c:\windows\pchealth\helpctr\binaries\helpsvc.exe 2260 8 204800 1413120 25/09/2006 6:38 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

726.50 KB (743,936 bytes) 10/02/2006 6:45 PM

I'm not sure if I put too much or too little.

TSRDavidK

If you could also include the [Startup] section, it could be helpful. I would like to see if you have anything problematic running in the background. Have you alerted your ISP's support line that you do not have any firewalls running?

Exzoon

Here:
[Startup Programs]

Program Command User Name Location
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini ISABELLE-01\Isabelle Haynes Startup
OpenOffice.org 1.1.2 openoffice.org 1.1.2.lnk ISABELLE-01\Isabelle Haynes Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSMSGS "c:\program files\messenger\msmsgs.exe" /background ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Yahoo! Pager "c:\program files\yahoo!\messenger\yahoomessenger.exe" -quiet ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NBJ "c:\progra~1\ahead\neroba~1\nbj.exe" ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini .DEFAULT Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini All Users Common Startup
InterVideo WinCinema Manager g:\progra~1\interv~1\common\bin\wincin~1.exe All Users Common Startup
SoundMAXPnP c:\program files\analog devices\soundmax\smax4pnp.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundMAX "c:\program files\analog devices\soundmax\smax4.exe" /tray All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TCASUTIEXE tcaudiag.exe -off All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroFilterCheck c:\windows\system32\nerocheck.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RemoteControl "c:\program files\cyberlink\powerdvd\pdvdserv.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched c:\program files\java\jre1.5.0_06\bin\jusched.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundClips c:\program files\sound clips for msn messenger\soundclips.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WinampAgent c:\program files\winamp\winampa.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HydarVisionDesktopManager All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

And I have, like I said, the default windows firewall running.

TSRDavidK

Nothing looks too bad in there. Have you tried running under a clean boot?

Exzoon

Yes, and it didn't work (,figures).

TSRDavidK

The odd thing about your ISP blaming a software firewall is that a firewall does not generally cause a timeout on a trace as they only block access to specific programs. This sounds network related and not something on your computer. Let us know when they get back to you.

Exzoon

Sure thing, if they ever do...

**phi**

What is the make and model of your modem (cable router/adsl router/dialup modem/etc...)?

More commonly cable and adsl modems have firewalls built into them.

TSRDavidK

He is on dial-up phi. I have never heard of a dial up modem with built in firewalls, but I guess there is a first for anything. Are you on an external dial up modem provided by your ISP, or is it an internal model.

Exzoon

It's a internal model.

TSRDavidK

Yeah, I really doubt that is the cause. You may want to verify that the modem does not have any built in firewall, but I have certainly never heard of an internal 56k modem with one.

Exzoon

It doesn't have a built in firewall.

TSRDavidK

Alright, in that case, I would recommend going back to the PC. There is no reason it should be timing out on your PC based on a software firewall, unless you are running a software firewall with port blocking, which the Windows firewall does not have.