Just so it's posted.....
If you would like to try patching the entire game from the patch program, please follow these steps.
1. Download the Matrix_Install.zip file to your Desktop. Link isn't working for me but I think it is on other posts. Look for it.
2. Create a new folder for your Matrix Online game to be installed into:
A. Double-click on My Computer
B. Double-click on Local Disk (C) (You may need to click on "Show the contents of this disk"
C. Double-click on Program Files (You may need to click on "Show the contents of this folder"
D. Click on FILE-->New-->Folder (at the top of the window) and name the folder Matrix Online.
3. Now double-click on the Matrix Install.exe file on your Desktop to open it.
4. Click on the Edit menu at the top of the window, and choose Select All.
5. Click the Edit menu again, and choose Copy.
6. Now switch to the MXO directory you created, and choose Edit->Paste.
7. Right-click on Launcher.exe and choose Send To->Desktop (Create Shortcut).
8. Close all open windows, and then double click on the Shortcut to launcher.exe to start The Matrix Online.
Choose to do a Full System Check from both the End User License Agreement screen, and from the Username/Password screen. This will allow you to download the entire game from the patch servers.