Is the problem on every game or just every online game?

It wouldn't hurt to upgrade the power supply.

And your video card isn't very powerful. You want something like a Radeon HD 3850 or 3870.

If you order a New computer and there is something obviously wrong with it, take it back again, it's not your job to fix.

If they are unable to provide you with a working system, ask for your money back, and go somewhere that can.

They said that they can't give my money back because the parts are ok. Although i have the right to sue them for not cooperating but i don't know if i will.

In the UK we've got Statutory Rights that go on top of merchant guarantees:

'Statutory rights are controls placed into a contract by the government when anything is bought or sold. Acts such as the Sale of Goods Act 1979 fall within this category and concern issues such as quality and accuracy of description which are intended to protect the rights of buyers. So, for example, if you are buying food with a label saying "no artificial colours or flavorings" then you are entitled (according to your statutory rights) to expect a product that fits that description.'

Basically if an item does not perform how it is intended, without outside interference, within it's expected lifetime then you should be able to, by law, take it back and get a replacement or refund. Even if the store says they have a 14 day return policy. Your PC, as a whole, does not work as intended even though the parts seem to work.

If you live in the UK, ask at any citizens advice for free help, they'll be able to tell you what you can do.  Hey it's gotta be worth a try!

I don't know what happens in the US, I'm sure there must be something similar, but it's remarkable how many people don't know about their own rights.

but it's remarkable how many people don't know about their own rights.

Vinia wrote:

but it's remarkable how many people don't know about their own rights.

Ignorance.... pure and simple.

Anyway you don't need to take it that far yet. Just go into the shop and ask them to give you a refund if they say "no" then ask to see the manager and say if you don't get the whole computer replaced or a refund you'll take it up with trading standards. With those 2 words "Trading standards" the majority of managers will begin to **** themselves and they will probably either replace it completely or give you a refund, then you don't actually have to do anything generally they'll do it with no fuss but if they still refuse then it's obviously something that you'll have to take up with Trading standards.

Michael1 wrote:

They said that they can't give my money back because the parts are ok. Although i have the right to sue them for not cooperating but i don't know if i will.

In the UK we've got Statutory Rights that go on top of merchant guarantees:

'Statutory rights are controls placed into a contract by the government when anything is bought or sold. Acts such as the Sale of Goods Act 1979 fall within this category and concern issues such as quality and accuracy of description which are intended to protect the rights of buyers. So, for example, if you are buying food with a label saying "no artificial colours or flavorings" then you are entitled (according to your statutory rights) to expect a product that fits that description.'

Basically if an item does not perform how it is intended, without outside interference, within it's expected lifetime then you should be able to, by law, take it back and get a replacement or refund. Even if the store says they have a 14 day return policy. Your PC, as a whole, does not work as intended even though the parts seem to work.

If you live in the UK, ask at any citizens advice for free help, they'll be able to tell you what you can do.  Hey it's gotta be worth a try!

I don't know what happens in the US, I'm sure there must be something similar, but it's remarkable how many people don't know about their own rights.

Hate to ask the following...

1) did you build this yourself?

2) is your monitor plugged into the onboard, or the other card?

1) No.
2) Yes.

LtCmdr_Tsusai wrote:

Hate to ask the following...

1) did you build this yourself?

2) is your monitor plugged into the onboard, or the other card?

Michael1 wrote:

1) No.
2) Yes.

What?
Which one is it?