Dear SOE,

The Matrix Online was my first MMO, I brought it because I wanted to play an Agent.  I went to gaming stores to try to find a copy of it, and I even heard that the servers has been shut down and I was too late.  However I didn't believe him.  I went online and found MxO's home page and to my joy the servers were still up.  I ordered my copy of the game (which I still have) and a game card.  Hell I even brought a new video card so that I could at least play moderately well on it.

I was so excited when I first jacked in, so much to do, so much to see, and events!  Oh my Gods the events!  I joined in right at the beginning of the first anniversary and of the spawn of the sleepwalkers!  I got even more excited when I started to meet characters from the Matrix inside the game!  Sure they were Devs playing characters, but in my mind, the 4th wall was never broken.

Pretty soon I was hyperjumping and running all over MegaCity.  Gray wanted my help with Anome and his Unlimits, the Bag Lady wanted help.  There was endless things to do, endless players to see!  Every corner, every crook and nanny of this city was unique and so was this game.  I even took part in Beta-testing CR 2.0, which I got a cool hat for.  I thought this game would always be supported.

Then after CR 2.0, you started cutting out things from us.  You started taking away Devs like HCFrog and Walrus (true Walrus did come back), leaving Rarebit to run the game himself.  Then Chadwick quit after the Unlimit Arc.  I never cared for Chadwick's writing style, I thought they were too comic-book-ish, however he was a link between MxO and The Wachowski Brothers.  That was a very important link because what Chadwick wrote was Canon.

Ok, so we've taken a few hits, and maybe after awhile things will get better.  Maybe SOE will re-establish that all important link with another story teller, maybe they'll swing another dev by us.  Nope, the cuts just keep coming.  We didn't have an animator or whatever else was needed, so Rarebit had to recycle content.  Which I thought he excelled at.  I mean Rarebit was a very talented guy, he could do very much with very little!

I want to talk about Rarebit for a minute here.  Now it's true that when he was the last Dev here, he became the focus point of all our anger, rage, disappointment, , etc.  We didn't like what he was doing with the storyline, we let him know it, and Gods did we.  We didn't like the recycled content, and once again, boy did we let him know it.  However, I do have to hand it to the man.  When SOE wasn't responding to us, he did.  When SOE didn't answer us, he did.  He wrote the story after Chadwick left, he created "new" content.  Like I said, he did much, with little.  He was a divider, and a uniter.  I'd hate to think that he quit because we ran him out.  I hope he has no ill wills towards us, because I don't think any of us has any ill wills towards him.

Anyways, so we're left with Rarebit, LESIG 2.0, and Walrus who checks in on us once in awhile.  Ok, so things didn't look like they weren't improving, but at least we were leveling out.  At least we still had what counted in the MxO universe.  A continuing storyline, Dev, Org Liaisons who created side stories (Viracondra was the best IMHO), and missions etc.  Sure we had the Cinematics cut and then replaced with the shadow of it's former self.  However, it seems SOE like to kick a community when it's down.

Rarebit quits, which was a shocking news for all of us.  He spelled out his storyline all the way up to Chapter 14, in which I think was suppose to be the end game.  After this, many people of the MxO Community sent out letters, e-mails, we wrote on the forums, we contacted Walrus, we tried everything to talk to you.  We wanted to make sure that we were going to get a break, that another Dev would be found.  However, all we got back was silence.  We never could break that wall of silence.  We didn't even get anything from Walrus until now.

Then we got the news, all MxO servers goes dark on July 31st, 2009.  The Matrix Universe will end.  This is what broke the wall of silence.  Not we're getting an Intern Dev, not that this game will contiune at a reduced price, not that we're merging Three Servers into One.  All of these options we would hate, but we would've accepted.  No, it's that y'all are closing the servers down.

You know, I really really would like to know why now, why not right after Rarebit quit?  It's obvious now that y'all weren't going to refill his position.  Hell, even after he quit, some of us tried to create smaller community stories.  I know my faction Familia Grigori make it's own RP, and I tried to get something going.  What was the deciding factor to finally close the servers?  Will you tell us, probably not, which goes right along with your track record with us at MxO.

Remember back at the top of my letter?  When I described my excitment and joy about jacking into the Matrix Online?  This was after SOE has taken over, fired most of the Devs and PET.  See, instead of investing in MxO, instead of putting a little money into it, y'all decided to lock it in the closet and feed it left overs from other games.  It's amazing we lasted so long, and it's no wonder why we're now going dark.  We're not going dark because the community failed, we're not going dark because we were a financial sinkhole, we're going dark because of you SOE.  We're going dark because you refused to invest in us, we're going dark because you apparently don't understand simple concept like Customer Service, or To make money, you have to spend money.

So, why even take MxO from Monolith?  Why even take a game that you weren't going to invest in?  Were we nothing more than stepping stones for DC Universe MMO for you guys?  Is that why y'all kept us around for so long?  If that's the case, then that means you only dated us so you could sleep with our sister.

I will tell you this SOE, you will never find another community like MxO's.  We are a loyal, dedicated, and tight community, we never say die.  Sure we have our fights, and we have our disagreements, but when push comes to shove, we always band together.  Good luck finding that in EQ, Plantside, SWG, or any other games you have, or will have.  Thanks to your inactions, you have lost a large percentage of us as customers after July 31st.  You certainly have lost me.

~MetaLogic

/clap

Outstanding!

Someone once said SOE acquired MxO to better their Station Pass line-up. What they need us now for? They got DC and Agency.

Very, very well said sir.

MetaLogic wrote:

I will tell you this SOE, you will never find another community like MxO's.  We are a loyal, dedicated, and tight community, we never say die.  Sure we have our fights, and we have our disagreements, but when push comes to shove, we always band together.

Absolutely. They will never find a community that had what we did, the Matrix brought together a interesting group of people and a large variety of talent. As much as some people may claim the community was not as strong as people claim, you need to look deeper into the arguments we had.... we had them cause we actually cared, this was more than just a game, it was a war (in a good competitive way).

I can agree with that.

But I think SOE at the very beginning did have plans to keep mxo running better, and WB made it hard for them to do so.  I heard that many from Monolith stole storyline info and engineering manuals for the game when SOE took over and the rest of the team was transfered to other games or let go.

Aquatium. wrote:

MetaLogic wrote:

I will tell you this SOE, you will never find another community like MxO's.  We are a loyal, dedicated, and tight community, we never say die.  Sure we have our fights, and we have our disagreements, but when push comes to shove, we always band together.

Absolutely. They will never find a community that had what we did, the Matrix brought together a interesting group of people and a large variety of talent. As much as some people may claim the community was not as strong as people claim, you need to look deeper into the arguments we had.... we had them cause we actually cared, this was more than just a game, it was a war (in a good competitive way).

Exactly, I remember whenever we had a ground breaking development in the storyline, the threads in Live Events would go on for pages, filled with arguments.  Zion operative argued with machine operative.  EPN vs. Cyph, and Merv just stood back and laughed.  However, what the outside people don't realize, is that it was our character arguging, not us.  We were just playing the part of our character.

Trayden wrote:

I can agree with that.

 

But I think SOE at the very beginning did have plans to keep mxo running better, and WB made it hard for them to do so.  I heard that many from Monolith stole storyline info and engineering manuals for the game when SOE took over and the rest of the team was transfered to other games or let go.

Do you have a source for this?

MetaLogic wrote:

Trayden wrote:

I can agree with that.

 

But I think SOE at the very beginning did have plans to keep mxo running better, and WB made it hard for them to do so.  I heard that many from Monolith stole storyline info and engineering manuals for the game when SOE took over and the rest of the team was transfered to other games or let go.

Do you have a source for this?

I can say with conviction that there were several disgruntled Monolith LET members that intentionally sabotaged the game's storyline, due to SOE not bringing them over.  Pretty childish on their part, but I can understand the frustration.  The only source you'll get from me is just my word on it.  There was one certain ex-LET member that hopped on a number of TeamSpeaks and AIM chats with various members of the community and spilled the beans.

Fen wrote:

MetaLogic wrote:

Trayden wrote:

I can agree with that.

 

But I think SOE at the very beginning did have plans to keep mxo running better, and WB made it hard for them to do so.  I heard that many from Monolith stole storyline info and engineering manuals for the game when SOE took over and the rest of the team was transfered to other games or let go.

Do you have a source for this?

I can say with conviction that there were several disgruntled Monolith LET members that intentionally sabotaged the game's storyline, due to SOE not bringing them over.  Pretty childish on their part, but I can understand the frustration.  The only source you'll get from me is just my word on it.  There was one certain ex-LET member that hopped on a number of TeamSpeaks and AIM chats with various members of the community and spilled the beans.

Ok, so I can buy that part, what about the stealing of engineering manuals for MxO?

MetaLogic wrote:

Fen wrote:

MetaLogic wrote:

Trayden wrote:

I can agree with that.

 

But I think SOE at the very beginning did have plans to keep mxo running better, and WB made it hard for them to do so.  I heard that many from Monolith stole storyline info and engineering manuals for the game when SOE took over and the rest of the team was transfered to other games or let go.

Do you have a source for this?

I can say with conviction that there were several disgruntled Monolith LET members that intentionally sabotaged the game's storyline, due to SOE not bringing them over.  Pretty childish on their part, but I can understand the frustration.  The only source you'll get from me is just my word on it.  There was one certain ex-LET member that hopped on a number of TeamSpeaks and AIM chats with various members of the community and spilled the beans.

 

Ok, so I can buy that part, what about the stealing of engineering manuals for MxO?

I got nothing on that one.

I had heard (I think from Rarebit) that there was little to no documentation on MxO's database/engine...  so when the original developers (developers, not LET) were canned by SOE, there was no one left that knew how to properly make changes.

/sign

You want a good example of how close-knit this community is... Even NightTrace and I agree on stuff these days.

United by a common SFOE no doubt.

MetaLogic wrote:

Anyways, so we're left with Rarebit, LESIG 2.0, and Walrus who checks in on us once in awhile. Ok, so things didn't look like they weren't improving, but at least we were leveling out. At least we still had what counted in the MxO universe. A continuing storyline, Dev, Org Liaisons who created side stories (Viracondra was the best IMHO)

Ha cheers mate!

MetaLogic wrote:

Dear SOE,

The Matrix Online was my first MMO, I brought it because I wanted to play an Agent.  I went to gaming stores to try to find a copy of it, and I even heard that the servers has been shut down and I was too late.  However I didn't believe him.  I went online and found MxO's home page and to my joy the servers were still up.  I ordered my copy of the game (which I still have) and a game card.  Hell I even brought a new video card so that I could at least play moderately well on it.

I was so excited when I first jacked in, so much to do, so much to see, and events!  Oh my Gods the events!  I joined in right at the beginning of the first anniversary and of the spawn of the sleepwalkers!  I got even more excited when I started to meet characters from the Matrix inside the game!  Sure they were Devs playing characters, but in my mind, the 4th wall was never broken.

Pretty soon I was hyperjumping and running all over MegaCity.  Gray wanted my help with Anome and his Unlimits, the Bag Lady wanted help.  There was endless things to do, endless players to see!  Every corner, every crook and nanny of this city was unique and so was this game.  I even took part in Beta-testing CR 2.0, which I got a cool hat for.  I thought this game would always be supported.

Then after CR 2.0, you started cutting out things from us.  You started taking away Devs like HCFrog and Walrus (true Walrus did come back), leaving Rarebit to run the game himself.  Then Chadwick quit after the Unlimit Arc.  I never cared for Chadwick's writing style, I thought they were too comic-book-ish, however he was a link between MxO and The Wachowski Brothers.  That was a very important link because what Chadwick wrote was Canon.

Ok, so we've taken a few hits, and maybe after awhile things will get better.  Maybe SOE will re-establish that all important link with another story teller, maybe they'll swing another dev by us.  Nope, the cuts just keep coming.  We didn't have an animator or whatever else was needed, so Rarebit had to recycle content.  Which I thought he excelled at.  I mean Rarebit was a very talented guy, he could do very much with very little!

I want to talk about Rarebit for a minute here.  Now it's true that when he was the last Dev here, he became the focus point of all our anger, rage, disappointment, , etc.  We didn't like what he was doing with the storyline, we let him know it, and Gods did we.  We didn't like the recycled content, and once again, boy did we let him know it.  However, I do have to hand it to the man.  When SOE wasn't responding to us, he did.  When SOE didn't answer us, he did.  He wrote the story after Chadwick left, he created "new" content.  Like I said, he did much, with little.  He was a divider, and a uniter.  I'd hate to think that he quit because we ran him out.  I hope he has no ill wills towards us, because I don't think any of us has any ill wills towards him.

Anyways, so we're left with Rarebit, LESIG 2.0, and Walrus who checks in on us once in awhile.  Ok, so things didn't look like they weren't improving, but at least we were leveling out.  At least we still had what counted in the MxO universe.  A continuing storyline, Dev, Org Liaisons who created side stories (Viracondra was the best IMHO), and missions etc.  Sure we had the Cinematics cut and then replaced with the shadow of it's former self.  However, it seems SOE like to kick a community when it's down.

Rarebit quits, which was a shocking news for all of us.  He spelled out his storyline all the way up to Chapter 14, in which I think was suppose to be the end game.  After this, many people of the MxO Community sent out letters, e-mails, we wrote on the forums, we contacted Walrus, we tried everything to talk to you.  We wanted to make sure that we were going to get a break, that another Dev would be found.  However, all we got back was silence.  We never could break that wall of silence.  We didn't even get anything from Walrus until now.

Then we got the news, all MxO servers goes dark on July 31st, 2009.  The Matrix Universe will end.  This is what broke the wall of silence.  Not we're getting an Intern Dev, not that this game will contiune at a reduced price, not that we're merging Three Servers into One.  All of these options we would hate, but we would've accepted.  No, it's that y'all are closing the servers down.

You know, I really really would like to know why now, why not right after Rarebit quit?  It's obvious now that y'all weren't going to refill his position.  Hell, even after he quit, some of us tried to create smaller community stories.  I know my faction Familia Grigori make it's own RP, and I tried to get something going.  What was the deciding factor to finally close the servers?  Will you tell us, probably not, which goes right along with your track record with us at MxO.

Remember back at the top of my letter?  When I described my excitment and joy about jacking into the Matrix Online?  This was after SOE has taken over, fired most of the Devs and PET.  See, instead of investing in MxO, instead of putting a little money into it, y'all decided to lock it in the closet and feed it left overs from other games.  It's amazing we lasted so long, and it's no wonder why we're now going dark.  We're not going dark because the community failed, we're not going dark because we were a financial sinkhole, we're going dark because of you SOE.  We're going dark because you refused to invest in us, we're going dark because you apparently don't understand simple concept like Customer Service, or To make money, you have to spend money.

So, why even take MxO from Monolith?  Why even take a game that you weren't going to invest in?  Were we nothing more than stepping stones for DC Universe MMO for you guys?  Is that why y'all kept us around for so long?  If that's the case, then that means you only dated us so you could sleep with our sister.

I will tell you this SOE, you will never find another community like MxO's.  We are a loyal, dedicated, and tight community, we never say die.  Sure we have our fights, and we have our disagreements, but when push comes to shove, we always band together.  Good luck finding that in EQ, Plantside, SWG, or any other games you have, or will have.  Thanks to your inactions, you have lost a large percentage of us as customers after July 31st.  You certainly have lost me.

~MetaLogic

we should spam there inbox with this post >_> for the lulz <_< that will teach them or just  cancel the game even faster xD

/sign

i am working in germany as Community Manager for an another Sport MMO, but i know how important it is to speak more to the community.

SOE got so many feedback from us how to improve the game, but they didnt not much which is it, and then they was wondering why everything wents to hell.

Yeah i liked the Matrix Online too, it was my first MMORPG , and it is a unique MMORPG Type. There is no similiar MMORPG like the Matrix Online out there.