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 05/31/2009 15:31:24
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Fansite Operator
Joined: Aug 16, 2005
Messages: 639
Location: A mirage floating on the ocean of time
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Zeroone emailed me to say he is trying to re-sub, but is getting error messages. Could someone who has recently and successfully re-subbed email him ASAP at johannesw5069@yahoo.de? Don't waste a minute! He's desperate, and would likely do anything for anyone who could help him get back in!
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05/31/2009 17:22:37
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Matriculated Mind
Joined: Sep 24, 2007
Messages: 476
Location: Syntax Server Faction: Winter Brood Organization: EPN Neurokinetic Level: 50
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how is he resubbing? thru the launcher or soe support? I used the launcher no problems
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05/31/2009 17:23:51
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Ascendent Logic
Joined: Aug 16, 2005
Messages: 921
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I just clicked my account from this site.
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05/31/2009 19:14:14
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Jacked Out
Joined: Nov 17, 2005
Messages: 5141
Location: Germany
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Oh ****, it's night here and less than 2 hours left!!
After contacting CS for help, they gave me a "pending" account for 3 days so I can resolve the issue in that time. That's why I can post here.
Yes, I've found the right page to renew my subscription, I just get an error after resubscribing (i.e. after choosing "1 month" and clicking OK).
Now, few questions:
They advised me to (among other things) remove my payment source and re-add it again. I don't know how, since my payment source doesn't have a "Delete" button (any new I add does have, but not the current one).
Also, I don't know how to reply to the CS. The standard method (going to "Service History", and clicking on the question title link) doesn't work, it takes me back to the "Service History" menu.
So, can I reply them via Email? Will they understand me?
Thanks!
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05/31/2009 19:31:03
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Mainframe Invader
Joined: Sep 30, 2005
Messages: 336
Location: all servers
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in the subscription menu just click on: change payment source and add new card #
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05/31/2009 20:15:55
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Jacked Out
Joined: Nov 17, 2005
Messages: 5141
Location: Germany
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Um, if you mean specifically the "subscriptions info", I don't see any option concerning payment source on there.
As for the actual tab "payment source", I don't see how that one can be removed or changed. There is an "update" option, but all you can do there is changing name and town.
Message edited by zeroone506 on 05/31/2009 20:22:57.
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05/31/2009 20:43:08
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Matriculated Mind
Joined: Sep 24, 2007
Messages: 476
Location: Syntax Server Faction: Winter Brood Organization: EPN Neurokinetic Level: 50
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Message edited by DaJustifier on 05/31/2009 20:44:27.
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05/31/2009 21:07:26
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Jacked Out
Joined: Nov 17, 2005
Messages: 5141
Location: Germany
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Well, I have Bank Transfer, and when I added another Bank Transfer, I STILL couldn't delete the older one.
I could delete the newer one, however, and now still stuck with the older. So no, doesn't work.
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05/31/2009 21:08:45
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Systemic Anomaly
Joined: Aug 15, 2005
Messages: 1881
Location: Los Angeles \\Zion//
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I just resubbed a minute ago, I was having this problem, too. It was more than likely a problem with Station.com. By the way, back.
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05/31/2009 21:28:16
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Jacked Out
Joined: Nov 17, 2005
Messages: 5141
Location: Germany
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I just tried again and it didn't work.
Looks like a problem on my end, after all 
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