Server not found. (Server name cannot be resolved).

Exzoon

I keep get that message ^ when I try to start up the launcher. Can anyone help me?

**jeffers**

Rather an interesting one I haven't seen before.

Where abouts do you get this error message?

Can you post the results of the network information in the thread at the top of the forum called "Please Read before Posting".

Jeffers

**phaydren**

try doing a full launcher check.

if that fails check the game folder for a custom script pointing to the test server as some people accidentaly added it to their normal game folder so the launcher is now looking at a disconnected server to play on.

hope that helps

i think the filename is client.cfg not 100% sure

**phaydren**

gah i meant to say "useropts.cfg"

if thats in there then try moving it out of the mxo folder to see if you can log in. if not do what jeffers said

**phi**

Looks like a firewall problem.

Something is blocking port 53 for Launcher.exe or matrix.exe (DNS works on port 53)

The error means that launcher.exe can't turn something like authserv.thematrixonline.com into and IP address like 123.45.67.89

however given that you can use your web browser the port is not blocked completely.

**Antitux**

No, it's definitely their DNS server.

I just checked it on 2 or 3 different networks.

If anyone knows these hostnames and ips off the top of their heads, I'll just add them to my hosts file SMILEY

Exzoon

I've tried all of your ideas and none of them work. T don't know if it's because I just reactivated my account that causes that problem.

**jeffers**

jeffers wrote:

Where abouts do you get this error message?

Can you post the results of the network information in the thread at the top of the forum called "Please Read before Posting".

Jeffers

Exzoon

I don't know if this helps?
Windows IP Configuration

Host Name . . . . . . . . . . . . : isabelle-01

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : 3Com Gigabit LOM (3C940)

Physical Address. . . . . . . . . : 00-0C-6E-9D-39-C2

PPP adapter securenet.net:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 216.18.116.60

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 216.18.116.60

DNS Servers . . . . . . . . . . . : 205.236.147.1

205.236.147.20

NetBIOS over Tcpip. . . . . . . . : Disabled

TSRDavidK

Can you provide the complete results? That is just the ipconfig.

Exzoon

Is this what you mean:

Tracing route to syntax.matrixonline.com [199.108.0.76]

over a maximum of 30 hops:

1 182 ms 171 ms 171 ms tnt1.securenet.net [205.236.147.51]

2 171 ms 171 ms 171 ms fw.securenet.net [205.236.147.8]

3 171 ms 187 ms 171 ms gateway.securenet.net [205.236.147.234]

4 187 ms 187 ms 171 ms ia-cnnu-gw01-vl1276.vtl.net [216.113.95.241]

5 281 ms 171 ms 171 ms ia-piex-bb04-ge15-0-0.vtl.net [207.253.253.159]

6 234 ms 234 ms 202 ms so-3-0-0-0.gar1.Chicago1.Level3.net [4.79.72.33]

7 343 ms 218 ms 203 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]

8 296 ms 296 ms 281 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

9 296 ms 296 ms 281 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]

10 250 ms 249 ms 265 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

11 281 ms 249 ms 265 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]

12 265 ms 265 ms 249 ms sdkmxo-02-01.thematrixonline.com [199.108.0.76]

Trace complete.

TSRDavidK

Could you try running a trace to our patch server and includeing the results as well?

tracert patch.matrixonline.com>> c:\mxoinfo.txt

Exzoon

Sure thing:

Tracing route to patch.matrixonline.com [64.37.156.21]

over a maximum of 30 hops:

1 246 ms 234 ms 234 ms tnt1.securenet.net [205.236.147.51]

2 234 ms 234 ms 218 ms fw.securenet.net [205.236.147.8]

3 234 ms 218 ms 218 ms gateway.securenet.net [205.236.147.234]

4 234 ms 233 ms 218 ms ia-cnnu-gw01-vl1276.vtl.net [216.113.95.241]

5 234 ms 218 ms 234 ms ia-piex-bb04-ge15-0-2.vtl.net [207.96.210.159]

6 265 ms 249 ms 234 ms so-3-0-0-0.gar1.Chicago1.Level3.net [4.79.72.33]

7 265 ms 249 ms 249 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]

8 328 ms 312 ms 312 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

9 312 ms 312 ms 312 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]

10 312 ms 312 ms 312 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

11 312 ms 296 ms 312 ms vl82.sdtermsw-2.sonyonline.net [64.37.128.25]

12 328 ms 328 ms 328 ms vl182.sdt-slb1.sonyonline.net [64.37.144.26]

13 328 ms 328 ms 312 ms patch-virt21.station.sony.com [64.37.156.21]

Trace complete.

TSRDavidK

Well, there are no timeouts, but your trace times are running awfully high. What kind of Internet connection do you have?

Exzoon

*sighs* Dial up.