Shuts down

Tosuno

I had this problem since yesterday, the game shuts down almost emeidiatly after I start it up. I don't even get past the Accept part when it first starts. It simply shuts down. Anyone know what could be the cause of this?

**jeffers**

Do you have any switches applied on your shortcut such as -user -pwd or even just -justpatch. If you have -justpatach then thats all it will do.

The other thing to check is do you have (and if so what is in) a useropts.cfg file?

Jeffers

TSRBradG

Hello jeffers,

Thanks for the assist.

Since you were playing before I am willing to bet that a file in your MXO folder got corrupted somehow;

1.) Please delete all of the following files: client.dll, artpclnt.dll, binkw32.dll, msvcp71.dll, msvcr71.dll, patchw32.dll, autoexec.cfg, options.cfg, useropts.cfg,matrix.exe.

2.) Once those files are deleted, right-click on your Profiles folder and choose Rename. Add a number to the end of the folder name (such as the number 1 to make the name profiles1). ***Please note that you will lose your User Interface settings, maps and hardlines- do NOT delete this folder or you cannot undo this change!***

Once complete, restart The Matrix Online game. Toggle a Full System Check from the EULA screen then login.