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New at matrix and having problem
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Jacked Out

Joined: Dec 26, 2008
Messages: 87
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ok it took sum time to patch but after that i was able to start SMILEY i was so happy and i started to crate player after i wrote his name and handle and clicked accept nothing changed i was still looking at my character from the camera in the game...i have no clue wats happens and why the main game doesn't start for me



Vindicator

Joined: Aug 16, 2005
Messages: 4595
Location: The Real
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Welcome to the Matrix Online!

If you've successfully created your character and chosen a name that is not already registered, then you should receive a confirmation that your name is now claimed for your account and Link will say something.

If you've chosen a name that has already been claimed, then you'll receive an error message and you'll have to select another name.




Jacked Out

Joined: Dec 26, 2008
Messages: 87
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ok i retryed it but no error comes up or says name tooken all that happening is your looking through that camera at your character moving around at the wall but the game doesn't start...and after i click the accept button to start the button turn grey and nothing new happen...im still looking at him through the camera



Mainframe Invader

Joined: Dec 27, 2006
Messages: 6283
Location: Invadin yore Maneframez
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How long did you take to make your character? Sometimes if you take too long (or lag gets too great) the game will time out, disconnecting you from the servers. Usually when you're in game this will boot you from the game but I've heard that some people experience what you are experiencing because of either disconnection, a taken name (and the error doesn't appear) or the servers have gone down (Usually servers go down for maintenance on thursdays for a couple of hours, not sure if this occurred this week due to the 25th landing on the thursday.)




Jacked Out

Joined: Dec 26, 2008
Messages: 87
Offline

well b4 i acually start the game u have to pick a server i think all three server said low...maybe hopefully that the prob. cuz after i write the name nothing happens but it seems as though its still loading becuz the accpet button turn grey after i clicked it 



Fansite Operator

Joined: Jun 17, 2006
Messages: 942
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Try running a full system check, For the how to Click here ^.^




Vindicator

Joined: Aug 16, 2005
Messages: 4595
Location: The Real
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Here's a guide to follow to make sure you're doing everything properly.

http://www.thematrix.rumbaar.net/in...SI_Guide;sa=rsi

If you could, please post a screenshot of what you're seeing so we can verify everything. 




Jacked Out

Joined: Dec 26, 2008
Messages: 87
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okay i click the switch on and it said something like patch system error (result code -30) unable to move/rename a file (access restriction or read only) i have the slighjtest clye wut that mean...is that the reason why after i creat my charater its doesn't start



Jacked Out

Joined: Dec 26, 2008
Messages: 87
Offline

sorry bought dat typos...i wish i could give you sum screen shot but i can....but my screen look just like dat tutorial from the start but while i create my person it still doesn't continue...after i click accept to start the general game plus wut up with the patch error after i full scaned it



Fansite Operator

Joined: Jun 17, 2006
Messages: 942
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WorldWalker wrote:

okay i click the switch on and it said something like patch system error (result code -30) unable to move/rename a file (access restriction or read only) i have the slighjtest clye wut that mean...is that the reason why after i creat my charater its doesn't start

its possible >_> The only thing i could find on the support site that relates to having issues with a "patch system error" was this, Are you using Vista as a matter of interest ? if so try the following which i found in another thread:

GodTier wrote:

Try running the original launcher exe (not the shortcut) as administrator. Right click, run as administrator, or log into the admin account on your computer.

Other than that the only thing i can think of is starting the game from the Station Launcher, You can download it here, when you choose The matrix online from the launcher it will scan and atempt to patch any files that maybe corrupt.




Jacked Out

Joined: Dec 26, 2008
Messages: 87
Offline

yea i have vista and i apologize for continuing this thread im just tryna get the game started...anywayz i downloaded the launcher...of coure im the ad cuz it my computer but it say i have to be ad to access im able to access all my program with *open as ad.* but this program



Fansite Operator

Joined: Jun 17, 2006
Messages: 942
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when i say run as admin i mean like the following >_> , not  sure if it makes a differance (since im a XP ho) but looking in other threads it seems to be all that will fix the error ( 1 , 2 ) I have Vista on my laptop and i have to do this on some programs even though my user account is "admin"

Right click the MxO launcher

Go to properties

Click the compatability tab

Go to the Privilage Level section

Click Run as Administrator

Other than that a lot of people seem to just reinstal and it works fine <_< You could also try chatting with the "Live chat support" by clicking here (4th tab across) but i do believe they are on holidays.




Jacked Out

Joined: Dec 26, 2008
Messages: 87
Offline

ive tried click on the link u gave me and it said Secure Connection Failed

     

     
help.station.sony.com uses an invalid security certificate.

The certificate is only valid for *.custhelp.com

(Error code: ssl_error_bad_cert_domain)

       


       
       


    * This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

    * If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.




    Or you can add an exception…

 

 

this all isn't making since the games starts fine it just wont let me get past the character creation....but imma read a couple of thing b4 i come back cuz dis isn't making any since



Fansite Operator

Joined: Jun 17, 2006
Messages: 942
Offline

no idea what the SOE site error is about since i logged out before i sent u that link -_-

  • try this one
  • then click "Knowledge Base Abbreviation Key" on the right
  • and u should see the "chat support" tab there >_>

 




Jacked Out

Joined: Dec 26, 2008
Messages: 87
Offline

i finally got it to work thx to u...now im playing if this was another type of thread i would rep u,lol SMILEY

 
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