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As of 7:00AM Pacific Daylight Time (1400 hours GMT), the database scripts to update player Abilities were still running. At this time, we expect the scripts to take at least another 3 hours to complete. We apologize for this delay and appreciate your patience.

The update is complete on Syntax and Vector and those worlds are now open. The script is finishing up on Recursion and we will have it open as soon as we can. Thank you for your patience.

As of 10:10 AM Pacific Daylight Time (17:10 hours GMT), all worlds became open and available for play. Thank you for your patience during the extended update period.

We're getting many reports from players that they are unable to load/unload Abilities after Update 44 went live. While we are looking into the cause, there does seem to be a workaround. If you are having this problem, do the following:

- Enter your loading area.
- Unload that entire tree by removing the upper most ability (the new style, most likely) so all subsequent abilities are automatically removed by the computer.
- Reload your tree, it should work now, as the offending ability was automatically reset by the computer.

This seems to be working for players with this issue.

Please note: This doesn't necessarily allow you to load Abilities from hardlines afterward; you may still have to go into the Loading Area. We're looking into the problem and appreciate your patience.

(Thanks to Lady Return for the bullet points.)

Message Edited by Walrus on 05.25.2006 10:49 AM

We will be taking all worlds offline shortly to attempt to resolve the Ability and Crew/Faction issues resulting from database changes made in Update 44. The game should return to service after about 1 hour. We apologize for any inconvenience this causes and will have the game available again as soon as possible.

Important: To resolve the Ability loading issue, we will be unloading all currently loaded player Abilities, including your Awakened Ability. When you log back in after the maintenance period, make sure to reload your Awakened Ability before venturing into the world.

Message Edited by Walrus on 05.25.2006 12:06 PM

All worlds are again available for play. If you continue to experience problems loading Abilities, please send a CS ticket in using the /ccr function and give us as much detail as possible.

Again, please make sure you re-load your Awakened Abilities before running around inside the Matrix.

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Friday, June 2, 2006. The maintenance period will last approximately 1 hour.

The white rooms are reserved for CSR and special team use, only. The only way a player should be in a white room is if s/he is brought there by a CSR or dev team member. Using other means to gain entrance to a white room may result in temporary suspension of account privileges. Continuing to enter a white room after being asked to leave or forcibly removed may result in further action against that player's account.

In other words: Don't go into the white rooms on your own, folks.

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Thursday, June 8, 2006. The maintenance period will last approximately 1 hour.

Message Edited by Walrus on 06.07.2006 03:52 PM

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Tuesday, June 13, 2006 due to database maintenance. The maintenance period will last approximately 3 hours.

Servers will go offline on Thursday, June 15 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 44 Hotfix. Servers will be available again after approximately 4 hours. Update 44 Hotfix notes can be found here.

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Thursday, June 22, 2006. The maintenance period will last approximately 2 hours.

Phone support will be unavailable on Monday, July 3 and Tuesday, July 4 in observance of the U.S. Independence Day holiday. Chat and email support will remain available during their normal hours of operation.

ersonName w:st="on">EersonName>mail support is available any time at http://station.sony.com/email.

Chat support is available Monday through Friday 10:00am through 7:00pm PDT at http://station.sony.com/chat.

Phone Support is normally available Monday through Friday 10:00am through 7:00pm PDT at (85 SMILEY

537-0898 (for Star Wars Galaxies (85 SMILEY

790-7827).

He couldn't stay hidden forever! Head on over to TenTonHammer for an interview with our very own Raijinn!

Message Edited by Walrus on 06.29.2006 10:47 AM

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Thursday, July 6, 2006. The maintenance period will last approximately 1 hour.

Greetings The Matrix Online Community!

On Tuesday, July 18, 2006 Sony Online Entertainment will be transitioning The Matrix Online Official Forums to an internal forum solution. Transitioning to this new system gives us the opportunity to offer new functionality and update the system as often as needed. The new forums solution gives us greater flexibility and allows us to provide you with a better forum experience.

Your Forum Handles, post counts, posts, etc., will be transferred from the existing forums to the new forums. bookmarks, subscriptions, friends lists, floated threads, etc., will most likely not transfer over. If you currently use any of these, you will want to make note of them before the transition, so that you can set them up once again, after the transition occurs.

Forum Ranks (titles) will go through some changes. However, you will automatically receive the appropriate new ranks and titles upon login. Those of you with specialized forum ranks and privileges will be adjusted after the launch of the new forums or shortly thereafter.

During the transition period, the forums will be down for 48 hours. A single temporary board will be available during this time. Data will not be transferred from the temporary forum, so don’t get too comfortable there. If any of this information changes, we will post the updated information on the official website.

Once the new forums are live we will provide more information on all of the new features.

Thank you and see you on the new forums!

Servers will go offline on Thursday, July 13 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 45. Servers will be available again after approximately 2 hours. Update 45 notes can be found here.

We are looking into the following problems being reported by players after Update 45 released:

Crashing when Emailing Items from Loading Area

We have been able to reproduce a reported crash that happens when you email items from the Loading Area. Until we are able to hotfix this issue, please do not email items from the Loading Area.

Unable to Email Items

Players have reported not being able to email items after Update 45. There are some inconsistencies in the reporting, but we're tracking down the problem.

Archival Missions Affecting Reputation

Players have reported gaining and losing reputation points after playing through Archival Mission content. Unless you aren't worried about your Organization rep score, you should only play through your current Organization's archived missions until we fix this problem. Playing through other Organizations' missions will negatively affect your current Org rep.

We will fix these problems as quickly as possible, but will likely not be able to patch the game until at least next week as we need to find, fix, and re-test before release. We apologize for the inconvenience and appreciate the feedback we've gotten on these issues.

Message Edited by Walrus on 07.13.2006 11:22 AM

As a reminder: Our switch to the new forums will begin tomorrow, Tuesday, July 18 at 8:45 AM Pacific Daylight Time (1545 hours GMT). All current forums will be locked down for transfer of data to the new forums. One temporary forum will be made available for use during the transfer period.

The transfer, set up, and testing will take approximately 48 hours. During this time, we ask that you treat the temporary forum the same way you would one of the live forums. While posts will not be tranferred from the temporary forum to the new forums, account data will remain intact.

Forums will be brought offline for maintenance Monday, July 24 at approximately 4:00 PM Pacific Daylight Time (2300 hours GMT). This update is to resolve the issue that prevents the search function from reviewing older posts. Forums should return to service at approximately 4:30 PM PDT (2330 GMT).

It's that time again SOE faithful, where we ask you to help us select the next Fan Faire city. As many of you may recall, we had an awesome time with our friends down south in Atlanta. The south really showcased its hospitality. Now we are looking for another amazing location to host you, our greatest fans, for yet another great get together.

Head over to the Station forums to vote now!

Forums will be brought offline for maintenance Wednesday, July 26 at approximately 5:00 PM Pacific Daylight Time (July 27 @ 0000 hours GMT). Forums should return to service at approximately 6:00 PM PDT (July 27 @ 0100 hours GMT).

Forums will be brought offline for maintenance Friday, July 28 at approximately 8:00 AM Pacific Daylight Time (July 27 @ 1500 hours GMT). Forums should return to service at approximately 9:30 AM PDT (1630 hours GMT).

Forums will go offline at 8:45 AM Pacific Daylight Time (1545 hours GMT) on Tuesday, August 1 for extended maintenance. The maintenance period is expected to last until approximately 5:00 PM PDT Wednesday, August 2 (0000 hours Thursday, August 3 GMT). We apologize for any inconvenience this may cause and appreciate your patience during this extended maintenance period.

Stop attacking each other. People are upset and frustrated, which is understandable and acceptable. People want to vent their feelings, which is also understandable and acceptable as long as they don't violate the Terms of Use. What is not acceptable is attacking other players on the forums.

Why not open the server anyway? Several reasons. The first being that we'll get a flood of bug reports on things we already know are bugged. While we'll get that anyway when the external playtest server opens, it won't be quite as much as if we were to open the gates now.

The second being we only have one shot at a first impression of CR2.0. It still won't be as polished as we'd like it to be when we open the external playtest server in January, but we need to get it out anyway. We sat down a few weeks ago and identified every issue that had to be fixed before playtesting and worked to resolve those issues. There are a few left, so we won't open it.

How did we define those items? Let me spin you a scenario: We open the playtest server and the community gets to see CR2.0 in a slightly broken form. At that point, a number of players say, "This sucks" and never log on to the playtest server again. Or worse, decide that this is all they can expect from this major change in the game and leave MxO completely.

Will some players already be frustrated enough with the delay now to leave? Probably, but we hope not. Do we think a bad initial impression of what combat is going to be will cause even more damage? Absolutely.

There is no one more upset by this delay than the team: When you've been pounding your head on an issue and cranking out as much code as they have, you become invested in the outcome. The team wants the community to see it, but we came to the agreement that you shouldn't see it as it is. The feedback would be too focused on things we already know we need to fix and the initial impression wouldn't be close to what we want.

With that, I return you to your regularly scheduled thred. No flaming, please.

While much of the patch contained changes related to the event this week, we also have some other additions like the new CCR interface. I understand we're having problems with it at the moment, which are being worked on, but give us your feedback on the update and anything that seems related to it.

Go to DN1 for detailed information on Update 36.

The forums have been set so they will remain available during the maintenance period. There may be occasional outages as servers are restarted, but the forums should otherwise be available.

The forums will be "bounced" shortly (shut down then restarted) to correct a bug.

Please keep recruiting posts to the appropriate forum for your server world. Also, please avoid attacking other players on the forums. If a thread is misplaced, report it via the Report Abuse link and it will be moved. Do not flame other users for misplacing their posts.

Servers will go offline on Thursday, August 3 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 45.3 Hotfix. Servers will be available again after approximately 2 hours. Update 45.3 Hotfix notes can be found here.

We are currently experiencing issues with the in-game customer service system. The team is attempting to resolve these now and we will return it to service as quickly as possible. Thank you for your patience.

There is an issue with crew/faction banks where additions to the bank will not be recorded in the database. This means, the next time servers are restarted, the total will reset to what the bank was at when servers came back online after Update 45.3 hotfix was implemented (August 3, 2006). If you have added funds to your crew/faction bank since the restart, please remove that amount from it and refrain from adding anything to it until we've addressed this issue. We apologize for the inconvenience and will have a fix in as soon as possible.

The forum servers will be restarted shortly to resolve an issue. The outage time should be minimal.

Servers will go offline on Saturday, August 5 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement a hotfix for the current Crew/Faction bank issue. After the game returns to service, you may use your Crew/Faction banks normally. Servers will be available again after approximately 1 hour.

It looks like a lot of folks would like separate Event forums for each world and also, it seems, an RP/Storytelling section. I apologize if I misappropriated anyone's stories, but I think this thread also points out the same conundrum there.

I'm still getting used to the tools available on these new forums, so I'm not sure if an automatic posting option is available (i.e., someone posts one place and a copy is made in another). I'll have to look into that (among other things).

What I'm getting now is a majority of folks responding would like to see something like:

World 1:
-Recruiting
-Marketplace
-General
-Events
-RP

And some folks would also like there to be a central resource as well. As I mentioned above, I don't know that I can set up any kind of auto-posting here. But if we keep a central location and add the world-specific forums, it would be up to the poster to put the information in both places.

The 20 bars are accessed by both hotbars.

Spam is against forums rules. Keep it in the can, folks.

The forums will go offline for approximately 20 minutes beginning at 6:00 PM Pacific Daylight Time (0100 hours GMT) for maintenance.

Forums will be brought offline for maintenance Wednesday, August 9 at approximately 9:00 AM Pacific Daylight Time (1600 hours GMT). Forums should return to service at approximately 10:00 AM PDT (1700 hours GMT). This maintenance is to continue investigating the database errors being reported by users. Thank you for your patience.

Forums will be unavailable due to maintenance on Thursday, August 10 beginning at 1:00 PM Pacific Daylight Time (2000 hours GMT). During this time, we will be trying to resolve some of the continuing instability issues. Forums should become available again around 2:00 PM PDT (2100 hours GMT).