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This Friday, May 2nd the SOE Phone Support will be closed for a few hours from 10am - 12:30pm Pacific Time. Phone Support will resume operation from 12:30pm - 7pm Pacific Time.

We apologize for the inconvenience.

On Thursday, March 13, 2008, Technical and Account/Billing will open at 10:30 AM PDT. Please visit the Station Support site to submit your inquiries.

Normal support hours will resume on Friday, March 14 from 10:00 AM PDT to 7:00 PM PDT.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, March 13th. Servers should be back up within an hour or so of shutdown.

It's that time of year again…
The Matrix Online is having its third birthday and we want you to help us celebrate the first chance MMO players around the world had the opportunity to 'jack in' online!
Find Out More!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, May 8th. Servers should be back up within an hour or two of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #31 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

We would like to wish everyone a Happy St. Patrick’s Day! We hope you remembered to wear your green and celebrated the absence of any snakes today. Not sure what all this fuss is about? Learn more here! Then you’ll know why folks have been trying to pinch you all day.

ABC News recently shared news of a concentrated effort by hackers to steal account passwords for a number of online games.

"Hackers looking to steal passwords used in popular online games have infected more than 10,000 Web pages in recent days."

Please read this ABC News article for more information. A similar article on Yahoo.com is also recommended reading.

Please see Keep Your Characters Safe! for tips about phishing sites and how to protect your account information.

On Thursday, March 20th at 4:00 AM Pacific Time the servers will go offline for the update and should return to service within 3 hours of shut down.

We apologize for the short notice. This Friday, March 21st, Tech Support will be to limited to Email only. Phone and Live Chat support will resume operation on Monday, March 24th from 10am-7pm Pacific Time.

Don't forget to sign up to receive emails from SOE about upcoming promotions and the latest news and information from your favorite games. We have a few emails that will be sent out soon that you don't want to miss!

When you sign up, you can choose to receive special promotional emails, as well as newsletters for the games you choose.

Opt In for Promotions

Visit http://www.station.com and click My Account at the top.
Log in to your Station Account.
Click Email Settings.
Double-check that the email address at the top is valid - An incorrect email address is a common reason for not receiving the emails from SOE.
Select the emails you wish to receive.
Click OK.

Check Your Spam Filter

If your e-mail system has a block, junk, bulk, or spam mail folder, you'll want to make sure that it allows e-mail from The Station@sony.com [station-mailer@sony-online.com]. You will need to check the options, properties, or preferences of your mail system to determine how to set this up.

Join us for the latest Official SOE Podcast! SOE Podcast #35 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

On Thursday, May 15 at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 3 hours of shut down.

Update Note details can be found here.

On Thursday, May 22nd Tech Support will be closed from 11:30am-3:00pm and will resume operations from 3:00pm-7:00pm Pacific Time. We apologize for any inconveniences this may cause.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, May 22nd. Servers should be back up within an hour or two of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #36 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, March 27th. Servers should be back up within an hour or two of shutdown.

To provide our customers with more credit card security, Sony Online Entertainment has partnered with Visa and MasterCard. Verified by Visa and MasterCard SecureCode have now been added to our Station Store purchase flow.

Q. How will this affect SOE customers?

A. When adding new subscriptions, changing a subscription, or purchasing software from the Station Store, you will be prompted to join Verified by Visa or MasterCard SecureCode. An application will pop up and prompt you to join the security program. Please enter all requested information. This is a secure site and only Visa or MasterCard will have your information.

After you have signed up for the security program, you will need to login again to verify that the card has been secured.

Q. How much does it cost to join Verified by Visa or MasterCard SecureCode?

A. It is completely free to join Visa and MasterCard's security programs for online purchases.

Q. Why should I give Sony Online Entertainment my personal information?

A. The information requested for these programs is not stored on any SOE servers. These programs are provided by Visa and MasterCard. Only Visa and MasterCard will retain the information you provide for your security.

Please visit the Verified by Visa and Master Card SecureCode sign up pages for more information about these programs and how to sign up.

On Thursday, May 29th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Registration is now open for the annual SOE Fan Faire being held on August 14-17, 2008 at the Las Vegas Hilton.

Whether you're a player of one of SOE's many games, or someone who just loves games and good times, SOE Fan Faire is the party where you'll find friends and a whole lot of gaming fun stuffed into an unforgettable three days!

Don't miss out on your chance to meet fellow MMO players from around the world, participate in discussion panels, live events, and tournaments, and mingle with the teams behind each of the SOE games.

For more information, visit the official SOE Fan Faire web site.

Discuss this year's Fan Faire here.

Join us for the latest Official SOE Podcast! SOE Podcast #32 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

Station Store Maintenance – Wednesday, April 2, 2008

Beginning at 9:00 AM PDT on Wednesday, April 2, 2008 all SOE account and commerce flow, the Station Store, character transfer service, and the CSG Store will be unavailable for maintenance.

We expect this maintenance to take approximately three and a half hours. During this maintenance period game servers will still be accessible. Please watch the forums for further updates regarding this maintenance. We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

On Thursday, April 03 at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 3 hours of shut down.

Update Note details can be found here.

On Thursday, June 5th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Join us for the latest Official SOE Podcast! SOE Podcast #37 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, June 12th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted for database maintenance beginning at 12:01 AM PDT on Tuesday, July 22th. Servers should be back up within two to four hours of shutdown.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, June 24th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted for Server Software updates at 4:00 AM PDT on Thursday, July 10th. Servers should be back up within four to five hours of shutdown.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, July 17th. Servers should be back up within an hour or two of shutdown.

Please be advised that SOE phone support specifically, will be unavailable from 10am – 1:30pm (PDT) this Friday, July 18th. Phone support will resume at 1:30pm and available for the remainder of the day until 7pm. We apologize for any inconvenience this might cause.

The MxO forums will be unavailable while maintenance is performed on Wednesday, July 16, at 6:30 AM PDT. The maintenance period is scheduled to end at approximately 12:00 PM PDT.

Thank you for your patience during this time.

Beginning at 9:00 AM PDT on Tuesday, August 12, 2008 all SOE account and commerce flow and the Station Store will be unavailable for maintenance.

We expect this maintenance to take approximately three hours. During this maintenance period game servers will still be accessible. We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

(This maintenance could possibly affect the forums temporarily)

Beginning at 3:00 PM PDT on Wednesday, August 13, 2008 all SOE account, commerce flow, and the Station Store will be unavailable for maintenance. The game forums may also be affected during this maintenance period.

We expect this maintenance to take approximately one to three hours. During this maintenance period game servers will still be accessible. We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, August 14th. Servers should be back up within an hour or two of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #39 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

For those of us in the U.S., Daylight Savings Time ends Sunday, November 2, 2008 at 2 AM... Please don't forget to set your clocks back by one hour Saturday night before you go to bed!

Beginning at 4am PDT on Wednesday, October 29th, all log-in servers will be undergoing maintenance. During this maintenance you will be unable to log in to all games and account management tools.

We expect this maintenance to take approximately 1 hour.

We apologize for this interruption and will resume log-in services as soon as the maintenance is completed.

On Thursday, November 06th at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 4 hours of shut down.

Update Note details can be found here.

On Thursday, August 7th at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 4 hours of shut down.

Update Note details can be found here.