I'm checking into this actually

They love me overthere .

If a LESIG member wants to reveal their identity I leave it up to them, but it should be entirely their decision so if you happen to know who someone is... please don't out them.

MxO is now running with Double XP and Triple $info for the duration

Mona wrote:

Outlaw wrote:

Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day

Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.

You can also use the Live Chat instead of calling. Click here and then click the Chat support tab.

We are currently looking into this and as I will post as soon as we have an ETA.

Fen wrote:

Mona wrote:

Even if you live in the UK? And i've deleted my card details so they can't refund me that way.

Working in accounting, I can tell you this:  Even though you've deleted your card details, they still have the original card on file.  They will also have the settlement report from whatever company processes the transactions with your bank as well.  So they should still be able to refund you on the same card.

Correct.

Some of you should be fixed now. Still working on some of the other cases of not being able to login.

Restarting to fix the level/chat/ability problems

Restarting to fix the level/chat/ability problems

MetaLogic wrote:

Five bucks on it won't come back up.

I'll take that bet.

Servers are back up.

ShadowKilla wrote:

Back up, but still bugged.. Level 50s are back there, but lower level characters still can't use abilities, and not everyone can log in.

Looks like you lost your bet, Virrago,

Nope, the bet was..that the servers would or would not come back up.

ShadowKilla wrote:

As usual, poor Virrago is left to take the heat. 

/hugs

Walrus wrote:

Hi folks,

I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.

The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.

-Walrus

Looking into this.

Silenci0 wrote:

wohoo free free realms!

I enjoy it on occasion

Thanks everyone, your thanks and kind words really means a lot to us.

On behalf of SOE, we wanted to thank our MxO community for their interest in joining their friends in the final days of The Matrix Online.  We are happy to confirm that we were able to accommodate those that came back into MxO and re-subscribed between May 27^th and June 4^th.  As part of this re-activation you will now be able to play through the end of the service on July 31, 2009.

We’ve had some questions regarding subscription refunds for the folks that were able to reactivate their accounts during the timeframe listed above and wanted to address them. 

As with subscribers that were active at the time of the announcement, prorated refunds (from the June 1^st cutoff date) will be processed for the accounts that subscribed between May 27^th to June 4^th.  These refunds will be removed from the valid credit card on the account and if there is not a valid credit card on the account, we will initiate processing and mailing of a check to be received on or before October 2009.

Additionally, these accounts are being extended the same trial offers that were extended to active MxO subscribers at the time the closure announcement was made.  Station accounts that fall into the categories above will have full paid subscriber status to the following SOE massively-multiplayer online PC games at no cost between June 1, 2009 and July 31, 2009:  Free Realms™, EverQuest®, EverQuest II®, and Star Wars Galaxies™.  (Please understand that this play time cannot be used as a credit toward any subscription or membership, including a Station Account Access subscription.)

We truly appreciate your loyalty to The Matrix Online and hope that you can find a new home in another SOE game.