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Beginning at 9 AM PDT on Tuesday, September 23, 2008, the Station Store will all be unavailable due to maintenance. We expect this maintenance to take approximately 4 hours.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

This maintenance could affect your forum rank temporarily and cause you to not be able to post or receive private messages.

If you continue to have problems, try logging out of the forums (top right side), delete your cookies/cache, close browser, and then log back in.

On Friday, September 19th at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 4 hours of shut down.

Update Note details can be found here.

Tomorrow is the last day to submit someone for this!!!

The Halloween Update will be released on Thursday, October 23rd at 4:00 AM Pacific Standard Time. Servers will go offline at 4:00 AM for the update and should return to service within 2 hours of shut down.

Labor Day marks the end of summer for those of us the in United States. SOE would like to wish everyone a happy and safe Labor Day weekend!

Phone Technical Support will be closed on Monday, September 1st and will resume normal hours on Tuesday September 2nd. Email and Chat Support will be available on Monday September 1st from 10 AM PST until 7 PM PST. We will be offering limited in-game support during normal business hours.

Please note that our petitioning system is currently undergoing maintenance. As a direct result of this, the "Questions" section of the Service History tab (where your petition history is located), has been temporarily disabled. This means that you cannot respond directly back to a GM, nor see your petition though our website as you normally would.

Until this functionality is restored, you can view your incident and its eventual response by checking the email address tied to your account. You will find an email response detailing your petition and a GM's response to your question. If the issue your petition was about has not been resolved to your satisfaction, please submit a new petition including the old petition's incident number for reference. We apologize for any inconvenience this causes and hope to have the system working normally again soon.

This maintenance could affect your forum rank temporarily and cause you to not be able to post or receive private messages.

If you continue to have problems, try logging out of the forums (top right side), delete your cookies/cache, close browser, and then log back in.

Beginning at 9 AM PDT on Tuesday, September 16, 2008, the Station Store will all be unavailable due to maintenance. We expect this maintenance to take approximately 4 hours.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, September 11th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, September 4th. Servers should be back up within an hour or two of shutdown.

On Thursday, August 28th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

At 7:55am PDT on August 28th, the Station Store will be coming down for scheduled maintenance.

We expect this maintenance to last approximately 1 to 2 1/2 hours. We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, October 30th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted at 4:00 AM PST on Thursday, November 20th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, October 16th. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted at 4:00 AM PST on Thursday, November 13th. Servers should be back up within an hour or two of shutdown.

Patcher is now working correctly.

It's taking longer then expected to repair this, but we are still working on it.

We are currently working on the patcher issue (error displayed is "Patch System Error result code -15 (required file is missing)).

Some players are able to bypass this error using the beta Station Launcher.

We apologize for the inconvienance and are working to get this corrected ASAP.

Official SOE Podcast #41 is live!!! We chat with Matt Penfield Associate Brand Manager, the new additions to the EQII Community Team! Jason Ryan's news gives us all of the latest and greatest from many of the SOE titles! In this Podcast the Love Doctor has Fan Faire romance advice... SOE Employees tell us what the best thing about Fan Faire is, and we also have a top 10 list.

So tune in! You can get your Podcast goodness two different ways head over to the Podcast’s official site, and click on your preferred bandwidth or if you have iTunes installed select iTunes store, type SOE into the search box and click Subscribe! Your feedback is always welcome either on the Station forums or via email…

On Thursday, August 21st at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, October 2nd. Servers should be back up within an hour or two of shutdown.

Servers are scheduled to be restarted at 4:00 AM PST on Thursday, December 4th. Servers should be back up within an hour or two of shutdown.

Satta wrote:

"Someone's opinion of you does not have to become your reality." - Les Brown

I especially like that one SMILEY

Please be advised that SOE phone support and in-game support will be unavailable this Friday, December 12^th. Phone support will resume at 10:00am Monday, December 15^th. In-game support will be available during their normal business hours however response times may be delayed, response times will resume to normal on Saturday December 13^th. Chat and email support will be available normal business hours on Friday December 12^th. We apologize for any inconvenience this might cause.

On Thursday, October 09 at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Please be advised that SOE phone support and in-game support will be unavailable from 10am – 2:00pm (PST) this Friday, November 21st. Phone support will resume at 2:00pm and available for the remainder of the day until 7pm. In-game support will resume at 2:00pm and be available for the remainder of their normal business hours. We apologize for any inconvenience this might cause.

Beginning at 6 AM PDT on Tuesday, October 14, 2008, SOE Account (logins) and the Station Store will all be unavailable due to maintenance. We expect this maintenance to take approximately 4 hours.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

This maintenance could affect your forum rank temporarily and cause you to not be able to post or receive private messages.

If you continue to have problems, try logging out of the forums (top right side), delete your cookies/cache, close browser, and then log back in.

Everyone needs to settle down and be civil to each other, because if I have to clean this thread again, some of you won't like the consequences.

Thanks.

The MxO forums will be unavailable while maintenance is performed on Wednesday, October 22, at 8:00 AM PDT. The maintenance period is scheduled to end at approximately 11:00 AM PDT.

Thank you for your patience during this time.

Archangel wrote:

Frankie says relax.

I agree.

Probably not the last time it will happen. It takes a bit of time to set these up and every week I send out like 4 or 5 emails. Normally, only get 1 or 2 responses (since some peoples emails aren't updated).

On Thursday, December 18th at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 4 hours of shut down.

Update Note details can be found here.

Servers are scheduled to be restarted at 4:00 AM PST on Thursday, January 15th. Servers should be back up within an hour or two of shutdown.

Due to the Martin Luther King, Jr. Day holiday, there will be limited Customer Service staffing for in-game support on Monday, January 19, 2009. Technical and account support will be unaffected by the holiday.

We appreciate your patience and understanding for any delays you may experience.

We are going to have to delay Update 66 till next week.

We apologize for the inconvenience and any disappointment as we know everyone was looking forward to it.

Update 66 is being delayed for testing purposes and is tentatively being rescheduled for Friday, February 13th.

We apologize for the delay and we will update you tomorrow on the status of Update 66.

Beginning at 3 PM PST on Monday, March 2, 2009, SOE Account and the Station Store will be unavailable due to maintenance. We expect this maintenance to take approximately 4 hours.

This might cause some forum accounts to temporarily lose permissions, due to the inability to verify account status while the maintenance is taking place. This is only temporary and normal permissions will return automatically once the maintenance is complete.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

Every week we profile a Matrix Online community member. Find out more about the other people you play the game with! Meet Satta from the Recursion Server and the player behind them!

Servers are scheduled to be restarted at 4:00 AM PST on Friday, February 6th. Servers should be back up within an hour or two of shutdown.

From 9:00 PM PDT until 11:00 PM PDT on Thursday, April 30, 2009, SOE Account and Commerce flow, Station Store and the Station Marketplace will be unavailable due to maintenance. We expect this maintenance to take approximately 2 hours.

This might also cause some forum accounts to temporarily lose permissions, due to the inability to verify account status while the maintenance is taking place. This is only temporary and normal permissions will return automatically once the maintenance is complete.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.