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Join us for the latest Official SOE Podcast! SOE Podcast #27 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

With the coming holidays, SOE Technical Support will have limited support hours.

On Monday December 24th in observance of Christmas Eve, technical support will be closing at 5PM PST.

Tuesday December 25th, Christmas Day, Technical Support will be closed.

From Wednesday December 26th to Friday December 28th, Technical Support will be limited to chat and E-mail only during normal business hours.

Monday, December 31st, New Year's Eve, and Tuesday, January 1st, New Year's Day, Technical Support will be limited to E-mail contacts only.

To provide our customers with increased credit card security, Sony Online Entertainment will be partnering with Visa and MasterCard. In a few weeks, SOE will add Verified by Visa and MasterCard Secure to our Station store purchase flow.

Q. How will this affect an SOE customer?

A. When adding new subscriptions, changing a subscription or purchasing software from the station store you, the customer, will be prompted to join Verified by Visa or MasterCard Secure. An application will pop up and prompt you to join the security program.

Q. How much does it cost to join Verified by Visa or MasterCard secure?

A. It is completely free to join Visa and MasterCard's security for online purchases.

Q. Why should I give Sony Online entertainment my personal information?

A. The information requested for these programs is not stored on any SOE servers. These programs are provided by Visa and MasterCard. Only Visa and MasterCard will retain the information you provide for your security.

When accessing the Verified by Visa and MasterCard sign up page, please enter all requested information. This is a secure site and only Visa or MasterCard will have your information. After you have signed up for the security program, you will need to login again to verify that the card has been secured.

On Thursday, February 28th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

The forums will be undergoing maintenance on Wednesday, January 30th at 10:00 AM PST. The forums will not be available during this time. The expected downtime is approximately 4 hours.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, January 31th. Servers should be back up within an hour or so of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #30 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

On Monday February 18, 2008, Technical and Account/Billing staffing will be limited to Chat and email support. Please visit the Support site to submit your inquiries.

Join us for the latest Official SOE Podcast! SOE Podcast #29 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

SOE is currently looking to fill several intern positions on various teams. An internship at SOE is a prearranged learning experience designed to place students on a project that is relevant to their academic and professional goals. Interns will work as part of a team with people from many professional backgrounds while testing their skills working on a project. A mentor will be assigned to each intern, who will provide continual guidance and feedback until completion of the internship.

These are paid part-time positions (approximately 9 weeks in length) that provide invaluable real-work experience and offer students an opportunity to grow both professionally and personally as well as make tremendous networks for future career opportunities.

See all the intern positions SOE has available by going to SOE Career Opportunities.

Sony Online Entertainment LLC (SOE) today announced a progressive new scholarship program with The Art Institutes designed to educate and recruit more women into the video game industry. The official SOE G.I.R.L. -- Gamers In Real Life -- scholarship is the first of its kind with The Art Institutes to encourage students toward career paths in the creative and applied arts, ultimately resulting in the development of games that are more interesting for women to play. Read the full article at Earthtime.org and learn more about this scholarship program.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, January 24th. Servers should be back up within an hour or so of shutdown.

As some of you may know, parts of the Midwestern United States are experiencing heavy rainfall and flooding. Rains have fallen continuously all week and rivers are expected to rise further over the next few days. This will put more homes and families at risk. Thousands have been displaced and a number of deaths have occurred.

We know that many of our community members and their families and friends are in the midst of this devastating weather. Our thoughts and hopes go out to anyone affected by this tragic event.

- SOE Community Team

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, June 19th. Servers should be back up within an hour or two of shutdown.

On Thursday, April 10th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, April 17th. Servers should be back up within an hour or two of shutdown.

If you've never been to an SOE Fan Faire before, you've been missing out! Fan Faire is a great place for SOE gamers to mix and mingle with each other and meet some of the faces behind their favorite SOE games. Here's just a taste of some of the great stuff we're planning:

In-game tournaments
Live, game-themed tournaments and quests
A costume contest
Lots of social activities, including a Kickoff Reception, a Grand Banquet and a VIP Party with live entertainment
Sneak peaks at SOE titles currently in development
The 2nd Annual Community Address from SOE President John Smedley
Developer forums and roundtables

And that's just the beginning! No matter which SOE game you like to play, Fan Faire will be a blast! Even if you're not an SOE gamer, we encourage you to join us and bring your friends!

Passes will go on sale later this Spring, but you can book your hotel stay now! The Las Vegas Hilton is currently accepting reservations at the discounted Fan Faire rate of just $139 per night. Just call (800) 635-7711 and tell them you're with Sony Online Entertainment, booking code SSOE8 or click here to make online reservations. Space is limited – so get your room soon, in case they sell out!

Hope to see you in Las Vegas!

Watch for passes to go on sale and other Fan Faire announcements on the Fan Faire site.

Beginning at 1:00 AM PDT/8:00 AM GMT on Wednesday, March 12th all SOE services including game servers, forums, game websites, and subscription services will be unavailable due to system maintenance. We expect this maintenance to take approximately six hours (7:00 AM PDT).

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

Join us for the latest Official SOE Podcast! SOE Podcast #34 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, May 1st. Servers should be back up within an hour or two of shutdown.

This Friday, May 2nd the SOE Phone Support will be closed for a few hours from 10am - 12:30pm Pacific Time. Phone Support will resume operation from 12:30pm - 7pm Pacific Time.

We apologize for the inconvenience.

On Thursday, March 13, 2008, Technical and Account/Billing will open at 10:30 AM PDT. Please visit the Station Support site to submit your inquiries.

Normal support hours will resume on Friday, March 14 from 10:00 AM PDT to 7:00 PM PDT.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, March 13th. Servers should be back up within an hour or so of shutdown.

It's that time of year again…
The Matrix Online is having its third birthday and we want you to help us celebrate the first chance MMO players around the world had the opportunity to 'jack in' online!
Find Out More!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, May 8th. Servers should be back up within an hour or two of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #31 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

We would like to wish everyone a Happy St. Patrick’s Day! We hope you remembered to wear your green and celebrated the absence of any snakes today. Not sure what all this fuss is about? Learn more here! Then you’ll know why folks have been trying to pinch you all day.

ABC News recently shared news of a concentrated effort by hackers to steal account passwords for a number of online games.

"Hackers looking to steal passwords used in popular online games have infected more than 10,000 Web pages in recent days."

Please read this ABC News article for more information. A similar article on Yahoo.com is also recommended reading.

Please see Keep Your Characters Safe! for tips about phishing sites and how to protect your account information.

On Thursday, March 20th at 4:00 AM Pacific Time the servers will go offline for the update and should return to service within 3 hours of shut down.

We apologize for the short notice. This Friday, March 21st, Tech Support will be to limited to Email only. Phone and Live Chat support will resume operation on Monday, March 24th from 10am-7pm Pacific Time.

Don't forget to sign up to receive emails from SOE about upcoming promotions and the latest news and information from your favorite games. We have a few emails that will be sent out soon that you don't want to miss!

When you sign up, you can choose to receive special promotional emails, as well as newsletters for the games you choose.

Opt In for Promotions

Visit http://www.station.com and click My Account at the top.
Log in to your Station Account.
Click Email Settings.
Double-check that the email address at the top is valid - An incorrect email address is a common reason for not receiving the emails from SOE.
Select the emails you wish to receive.
Click OK.

Check Your Spam Filter

If your e-mail system has a block, junk, bulk, or spam mail folder, you'll want to make sure that it allows e-mail from The Station@sony.com [station-mailer@sony-online.com]. You will need to check the options, properties, or preferences of your mail system to determine how to set this up.

Join us for the latest Official SOE Podcast! SOE Podcast #35 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

On Thursday, May 15 at 4:00 AM Pacific Time the servers will go offline for an update and should return to service within 3 hours of shut down.

Update Note details can be found here.

On Thursday, May 22nd Tech Support will be closed from 11:30am-3:00pm and will resume operations from 3:00pm-7:00pm Pacific Time. We apologize for any inconveniences this may cause.

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, May 22nd. Servers should be back up within an hour or two of shutdown.

Join us for the latest Official SOE Podcast! SOE Podcast #36 is now available for download! Listen in as the Community Relations Team talks about what's going on in our games, chat with dev-team members, and do what we do best--make fun of ourselves. You can download the file from the SOE Podcast Homepage.

If you want to leave us some feedback, feel free to fire off an e-mail to Brenlo@soe.sony.com or post your feedback over on the Station forums!

Servers are scheduled to be restarted at 4:00 AM PDT on Thursday, March 27th. Servers should be back up within an hour or two of shutdown.

To provide our customers with more credit card security, Sony Online Entertainment has partnered with Visa and MasterCard. Verified by Visa and MasterCard SecureCode have now been added to our Station Store purchase flow.

Q. How will this affect SOE customers?

A. When adding new subscriptions, changing a subscription, or purchasing software from the Station Store, you will be prompted to join Verified by Visa or MasterCard SecureCode. An application will pop up and prompt you to join the security program. Please enter all requested information. This is a secure site and only Visa or MasterCard will have your information.

After you have signed up for the security program, you will need to login again to verify that the card has been secured.

Q. How much does it cost to join Verified by Visa or MasterCard SecureCode?

A. It is completely free to join Visa and MasterCard's security programs for online purchases.

Q. Why should I give Sony Online Entertainment my personal information?

A. The information requested for these programs is not stored on any SOE servers. These programs are provided by Visa and MasterCard. Only Visa and MasterCard will retain the information you provide for your security.

Please visit the Verified by Visa and Master Card SecureCode sign up pages for more information about these programs and how to sign up.

On Thursday, May 29th at 4:00 AM Pacific Time the servers will go offline for a hotfix and should return to service within 3 hours of shut down.

Registration is now open for the annual SOE Fan Faire being held on August 14-17, 2008 at the Las Vegas Hilton.

Whether you're a player of one of SOE's many games, or someone who just loves games and good times, SOE Fan Faire is the party where you'll find friends and a whole lot of gaming fun stuffed into an unforgettable three days!

Don't miss out on your chance to meet fellow MMO players from around the world, participate in discussion panels, live events, and tournaments, and mingle with the teams behind each of the SOE games.

For more information, visit the official SOE Fan Faire web site.

Discuss this year's Fan Faire here.