Servers are open.

Some players are still locked out of the game. However, I have it from good word that SOE is working as fast as they can to resolve these issues.

Walrus wrote:

Hi folks,

    I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.

    The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.

    -Walrus

Reward my faith in SOE, Walrus.

Yes, thank you Virrago and Raijinn for the hard work that they're putting in to resolving these issues. Also for being the messengers that everyone is trying to kill. :/

It's firefox!! Close firefox and it works!!! Two of my factionmates just tried it!!

Nihulis wrote:

Walrus wrote:

Hi folks,

    I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.

    The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.

    -Walrus

Yeah ok Walrus that is nice and all, thank you for sharing. But I have always been subed to MxO and yet can't get in game... Others who were always subed had a few idiotic issues, yet could / can get in game. So yes I have a problem with this becasue People who caught the re-sub glitch will get money back. However I will not get my money back so seriously WTH man???

Deleting my question will not change the issue or make this problem go away. So you or, one of your Red Named palls talk respond to me rather it be here or via PM.

Close Firefox and it will get rid of the Authenticating Error!

Yeah my factionmates can log back in now. Thank you SOE!!!

Okay, my factionmates and I have been bugging soe and we got some answers.

1.) You need to download the station launcher to get the other games.

2.) SOE is working to upgrade everyone's account to a station access pass. However, its taking a while. They should all be activated within the next couple days.

3.) Pirates of the Burning Sea and PlanetSide are NOT going to be available to us. We WILL have access to EQ, EQ II, and SWG.

4.) The Access should start soon, and it will run for 60 days.

We got this from a phone conversation, an email, and a live chat.

Here is the live chat:

Initial Question: Hi, MXO players were supposed to get the station access pass for us to try out new games since MXO is closing. It seems that on the station launcher I have EQ and EQII, and possibly SWG but not pirates or planetside, or vanguard. I had a few questions regaurding this whole thing.

TSR Joseph H.: Hi, my name is TSR Joseph H.. Please allow me a few moments to read your question.
 Mercio: Sorry you're probably dealing with this question alot.
TSR Joseph H.: they have not unlocked everything yet, but Pirates and Planet side are not going to be available
 Mercio: Okay
 Mercio: Any reason why not?
 Mercio: Or is that just what they decided to give us?
***He went afk for 10 minutes here in the middle of our conversation***

 Mercio: Still here?
 Mercio: Hello?
 Mercio: I have another question if you can come back.
***Still another 4 minutes later***

TSR Joseph H.: one moment

***Two minutes later***
TSR Joseph H.: and what is the question?
 Mercio: I recently (like two days ago) did the trial for SWG to download the game
 Mercio: could you tell me if swg is still on the trial, or if I'm on the full trial
 Mercio: full game*
TSR Joseph H.: full game and all the expansions also
 Mercio: Okay great. And so I will have the station access (atleast for SWG, EQ, and EQII) for 2 months?
TSR Joseph H.: yes
TSR Joseph H.: 60 days
 Mercio: Okay that'll do it. Thanks for your time, Joseph.

Close Firefox and it will get rid of the Authenticating Error!

Walrus wrote:

Thanks for posting that, Mercio.

FYI: Full accounts for Free Realms are also included in the 60 day trials for MxO subscribers.

No Problem, Walrus!

Yes major props to all those involved. Raijinn, Virrago, Walrus, and Greeblen! You all helped us out a lot and I think you all deserve a big pat on the back, a /hug, and a free beer.

Nihulis wrote:

Still nothing here.......... I WAS NEVER UN-SUB'ED. I HAVE ALWAYS BEEN SUB'ED. WHAT IS THE DEAL HERE?

Is that necessary?

Nihulis wrote:

Mercio wrote:

Considering the fact that this is not a (Just today issue for me) and Considering the fact that I have never un-sub and still nothing yes. I got your PM's and all that you have suggested I have done before today.

I get that you don't understand why my problem is. However You don't know all that I have done leading up today and still nothing especially nothing useful from SoE.

Okay, try starting the launcher and clicking "Patch: Full System Scan" Then hit accept. If that does not work, click accept, then type in your username and password. And before you click accept, click the Patch: Full System Scan, then hit accept. It should verify all your files. It may take a bit.

If this doesn't work, we'll go from there.

Nihulis wrote:

Mercio wrote:

Nihulis wrote:

Mercio wrote:

Considering the fact that this is not a (Just today issue for me) and Considering the fact that I have never un-sub and still nothing yes. I got your PM's and all that you have suggested I have done before today.

I get that you don't understand why my problem is. However You don't know all that I have done leading up today and still nothing especially nothing useful from SoE.

Okay, try starting the launcher and clicking "Patch: Full System Scan" Then hit accept. If that does not work, click accept, then type in your username and password. And before you click accept, click the Patch: Full System Scan, then hit accept. It should verify all your files. It may take a bit.

If this doesn't work, we'll go from there.

I have adjusted MxO on my permissions list / firewall. turned off my firewall.  I have gone as far as to uninstall reinstall. I have even completely removed all MxO folders whiped from my computer, then reinstalled. I have downloaded the station launcher as suggested and guided through by the CSR. All of that along with other things I listed in my first response and nothing.

It will not Authenticate, but no error message, nothing. When I close the MxO launch pad and try to get back in game, what happens is that I will get a message that says that "there can be only one instance of the Matrix running". I then have to hit ALT CTRL Delete and manually tell the "MxOexe" to end it's process then I can try again which ends in the same issue. Or Just restart my computer. No matter what happens. No error message. No getting past the Authentication.

I have done the router reconnect as instructed by CSR's I have also done the"Patch: Full System Scan" and hit accept. I have typed in my username and password. And before I clicked accept, I clicked the Patch: Full System Scan, then hit accept. It should verify all your files. Yes, it does take a bit just a little over an hour for me (Done this all of this 3 times)

I get that you're trying to help, thank you. I have done all the above already more than once and it will tell me Authenticating, but as I have said both in these forums and to Virrago. No error message, no getting to the next phase of the loggin.

Have you tried clearing your temporary internet files, and clearing your certificates?

Wow, you guys want some salsa to go with that chip on your shoulder?

Yeah Neopill, we all have a 60 day access to SWG, EQ, and EQII. If you want some more info on this, you can read about it here.

Mindsweep wrote:

Updated:

MxO Contact List

 

Much appreciated!

Havocide wanted me to post his contact information for him:

yahoo - unknownn@rocketmail.com

msn - varnsy21@hotmail.com

xfire - havocidee

aim - mathewsdream

EVE Online - Hav0cide

I wonder if he realizes virrago and Raijinn are still here. Plus Jurymen, plus mod001(?).

DarkRevenantW wrote:

So, any news on this yet? I guess it's a bad day to ask, considering it's a Saturday, and not too much, if anything at all is operational at SOE.

Yeah they announced it that night. You can read about it here.

Thank you for sorting this out! I know you guys had to deal with a lot today, but you all handled it like champs and it is much appreciated!