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Normal game servers will be unavailable beginning at 4:00 AM Pacific
Standard
Time (1200 hours GMT) on Friday, February 3, 2006 for regular server
maintenance. The maintenance period will last approximately 1 hour.

This maintenance does not affect the External Playtest server.

February 6 is Waitangi day, which is when New Zealand celebrates the signing of its founding document, the Treaty of Waitangi, in 1840. Everyone at SOE wishes the Kiwis in our community a happy Waitangi Day!

For more information about Waitangi Day, check out these links:

http://www.nzhistory.net.nz/Gallery/treaty/

http://www.waitangi.com/

The EP server will be going offline shortly for implementation of Update 5.

The EP Server is back online, now with Update 5! You can find out what's inlcuded in Update 5 on the External Playtest Update Notes forum.

The External Playtest server will be restarting later this evening to apply some changes to Update 5. We will bring it back online as soon as the changes are applied.

The servers will be unavailable beginning at 4:00 AM Pacific Standard Time (1200 hours GMT) on Tuesday, February 14, 2006 to for implementation of Update 41. The maintenance period will last approximately 2 hours.

Walrus answers player questions on MMORadio this Satruday, February 18, 2006 at 5:00 PM Pacific Standard Time (0100 hours Sunday, February 19 GMT).

Calling all Artists, Designers, and Programmers: If you think you've got what it takes to make great games, make sure to stop by the Sony Online Entertainment booth at this year's Game Developer Conference. Bring your resume to booth #1805 and find out what it's like to be part of the SOE family!

On the morning of Friday March 10 at 12:30 AM PST (0830 GMT), The Matrix Online forums will be unavailable due to required maintenance. The maintenance is scheduled for approximately 90 minutes; users will see the "maintenance" page for the duration of the maintenance period.

According to our research, there is a stability problem being created by incorrect Crew/Faction data on the External Playtest server. Essentially, there are a number of Crew captains and Faction leaders who haven't copied characters over to External Playtest. When members of their Crews and Factions log on, the system cannot find those leaders and it's causing some problems.

Later today, Tuesday, March 21, 2006, we will be taking the External Playtest server offline temporarily and clearing out the current Crew and Faction data. This should alleviate the stability issues we've been seeing and enable us to see if there are any additional problems.

Note: This issue is strictly related to copying characters over to the External Playtest server and should have no effect on the release of Update 42 to the Live game. The Live game has the full character database, so these collisions will not occur there.

The Matrix Online servers will be going offline for implementation of Update 42 at 4:00AM Pacific Standard Time (1200 hours GMT) on March 28, 2006. Update 42 includes Combat Revision 2.0 and content for this weekend's Anniversary Event. Servers are expected to be offline for approximately 2 hours.

Make sure you have some Inventory space clear, as we'll be granting RSI Hack items to all players. In addition, anyone who has logged on to the External Playtest server at some point up to this weekend will be getting the first baseball cap in the Live game--with a Beta logo on it.

Also keep in mind that all character Stats will be reset tomorrow morning. Make sure you add your Stat points back in before venturing out into the Matrix!

I know this has been a question and, frankly, it's mostly a case of what we published before we had a "real" version of CR2.0 coming back to haunt us after we saw the reality.

Under CR2.0, not many Abilities were completely removed and not many new critical ones were added. Most Abilities either got converted to CR2.0 or were "swapped-out" with new ones. In those cases, no one loses anything.

However, we do need to help you get rid of the disabled Abilities, along with the Zen Master Abilities. After speaking with the team, it appears we do have a plan that we will implement in a hotfix (hopefully early next week).

After we have a chance to create and implement a hotfix, Vendors will buy Abilities for their base value plus the amount of $Information it cost to get them to the levels they're at when sold (if levelable). This not only gives you an opportunity to get rid of disabled Ability codes, but also get rid of branches you no longer plan to use.

In addition, for a limited time, we will increase the frequency that red frags drop in the world. We will need to nail the dates down, but expect the period to begin when we apply the hotfix and to cover at least two weekends. This is, frankly, easier for us to do than to try to give back the correct red frag for each Ability that could be turned in. It also gives you a chance to collect red frags you need for other Abilities.

Again, it will likely be next week before we will be able to create, test, and apply the hotfix. We apologize for the delay, but will get the buyback process started as soon as possible.

Message Edited by Walrus on 03-28-2006 10:45 AM

There has been a bit of confusion regarding the timing of the Anniversary Event Finale this Sunday, due to the switch to Daylight Savings Time. The finale will begin at 10:00 AM Pacific Daylight Time, which is 1700 hours Greenwich Mean Time.

The servers will be restarted at approximately 4:00 AM Pacific Standard Time (1200 hours GMT) the morning of Friday, March 31 for implementation of day one of The Matrix Online First Anniversary Event. Servers should become available again after a short period of time.

Answers to a few questions:

New players will begin in Uriah Industrial so the content can increase in difficulty as players head south and east. Tabor Park is a bit too central, so it makes increasing the surrounding levels more complicated. Other than that, it's the consensus the designers came to.

The new-player Contacts aren't forced on new players--they can ignore them if they like. However, the portions I've played through are really handy for a new player; including things like adding Waypoints, using a Simulacra, and learning about collecting gang icons for trade. Oh, and one of the Collectors gives new players a better gun to use than ye olde Redpill Special. (Nothing new, just much better.)

The Halloween masks were originally supposed to be tradable, but were accidentally set incorrectly. We'll be fixing that issue in December, so you'll have to wait a bit longer to email them to an alternate character, but you will be able to do so if you choose.

The servers will be restarted at approximately 4:00 AM Pacific Daylight Time (1100 hours GMT) the morning of Sunday, April 2 for implementation of the final stage of The Matrix Online First Anniversary Event. Servers should become available again after a short period of time.

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Tuesday, April 11, 2006. The maintenance period will last approximately 1 hour.

There is currently an issue with the timers on Deadly Throw and Master Shadow that allows them to be used in a way that allows the player to remain almost indefinitely invulnerable to attack. We will be adjusting the timers to fix this issue as quickly as possible. In the meantime, using the combined Abilities in this way will be considered an exploit and dealt with as such.

The servers will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Wednesday, April 12, 2006. The maintenance period will last approximately 1 hour.

(Really. We mean it this time.)

Servers will go offline for implementation of Update 42 Hotfix at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Thursday, April 13. The game will be available again after approximately 2 hours.

You can read the Update 42 Hotfix notes here.

00100111 wrote:
You would think they actually test a new patch. :smileysad:

We had seen a similar issue in testing, but it was resolved. I'm unsure why it appeared again, but the team is looking into it.

The issue we saw before was a matter of the email headers not displaying--the email was actually there, but a player couldn't see it. If this is the case, then the emails you sent are still on the server, just not visible.

We're looking into the problem and will resolve it as quickly as possible.

There was a problem deploying the Update 42 Hotfix this morning which resulted in the update not being applied to the game. The team is looking into the issue and we will attempt to deploy Update 42 Hotfix tomorrow morning, Friday, April 14.

Servers will go offline for implementation of Update 42 Hotfix at 4:00 AM Pacific Daylight Time (1100 hours GMT) on Friday, April 14. The game will be available again after approximately 2 hours.

You can read the Update 42 Hotfix notes here.

The issue affecting some former WB accounts trying to convert to SOE accounts has been resolved. If you or someone you know was having trouble converting their old account, please try again. Thank you for your patience as we resolved the problem.

Servers will go offline on Tuesday, April 18 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 43. Servers will be available again after approximately 2 hours. Update 43 notes can be found here.

Due to an internal error, we were unable to deploy the update this morning. The update has been rescheduled for tomorrow. One more day of red frags and Ability buyback!

Servers will go offline on Wednesday, April 26 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 43 Hotfix. Servers will be available again after approximately 2 hours. Update 43 Hotfix notes can be found here.

Message Edited by Walrus on 04-25-2006 09:59 AM

Over the weekend, we experienced a problem with our development database which may prevent releasing the planned update tomorrow. The update is required for the in-game concert event, so we may have to delay the concert until we resolve the issue. As soon as we know more, we will make an announcement as to the status of the upcoming event.

Email is now safe to use: There was an internal issue that prevented headers from showing correctly. All emails sent this morning should now appear in the recipients' inboxes.

Servers will go offline on Wednesday, May 3 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 43 Hotfix. Servers will be available again after approximately 2 hours. Update 43 Hotfix notes can be found here.

The FilePlanet free trial will begin Wednesday, May 3, 2006 at 9:00 AM Pacific Daylight Time (1600 hours GMT). The free trial will run through Monday, May 15, 2006.

A Piece of Blue Sky: Reloaded will begin on Tuesday, May 9 and run through the morning of Tuesday, May 16, 2006. The videos running at the concerts will change on Friday, May 12 and Sunday, May 14.

Servers will go offline on Friday, May 5 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 43 Hotfix. Servers will be available again after approximately 2 hours. Update 43 Hotfix notes can be found here.

An error that occurred while trying to bring the servers back online this morning after the update. The problem has been resolved and you should be able to log on normally. We apologize for the inconvenience and appreciate your patience.

A Piece of Blue Sky: Reloaded in-game concerts run from Tuesday, May 9 through Tuesday, May 16. There will be three updates for the concert series. Each update will be approximately 60MB in size.

Patch Schedule:

Tuesday, May 9: Video 1
Friday, May 12: Video 2
Sunday, May 14: Video 3

Videos can be viewed at the concert venues in any of the Districts. Each lasts 30 minutes and will repeat at the top of the hour and half past the hour. If you arrive in the middle of a video, it will begin at that point.

And don't forget to pick up some special Under Armour gear at clothing vendors around the city. Once the concert is over, you'll have to find someone to code them for you.

Concert Venues:

Coordinates

District Neighborhood X Y Z Nearest Hardline

Slums (Richland) Levels 1-15 Tabor Park 78918 85 18661 Tabor Park (East)

Eshean Project 104660 -468 -151586 Eshean Projects (Central)

Barrens (Westview) Levels 15-30 Rogers Way -74953 -505 -52305 Rogers Way (Central)

Bathary Row -36019 -705 38485 Bathary Row (Southeast)

International Levels 11-21 Kaede 7632 -505 -23986 Kaede (Central)

Murasaki -65016 95 28330 Murasaki (Northwest)

Downtown
Levels 35-50 Center Park -105299 1295 5017 Center Park (West)

Union Hill 24666 694 27793 Union Hill (South)

The game will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) on the following days in order to implement the videos for the A Piece of Blue Sky Concert: Reloaded in-game concerts.

Tuesday, May 9

Friday, May 12

Sunday, May 14

The game should be available for normal play after about 2 hours. Each update will be approximately 60 MB due to the videos.

There is an issue with the system that is preventing video playback in the client released with today's patch. We are working to fix the issue now and will update the game as soon as possible. We apologize for this delay and appreciate your patience.

We will update the message of the day in game and make an announcement here as soon as we have more information.

The team was able to resolve the concert video issue and the servers are now going offline in order to apply the patch. Beginning around 4:00 AM Pacific Daylight Time (1100 hours GMT), the game will be unavailable for a period of approximately 1 hour.

We apologize again for the delay in beginning the in-game concerts and appreciate your patience.

The game will be unavailable beginning at 3:00 AM Pacific Daylight Time (1000 hours GMT) in order to undergo database maintenance. The expected maintenance period will last approximately 4 hours and the game will return to service after maintenance is complete and checked by QA.

Servers will go offline on Friday, May 19 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 43 Hotfix. Servers will be available again after approximately 2 hours. Update 43 Hotfix notes can be found here.

The game will be unavailable beginning at 4:00 AM Pacific Daylight Time (1100 hours GMT) in order to undergo database maintenance. The expected maintenance period will last approximately 3 hours and the game will return to service after maintenance is complete and checked by QA.

Servers will go offline on Thursday, May 25 at 4:00 AM Pacific Daylight Time (1100 hours GMT) to implement Update 44. Servers will be available again after approximately 2 hours. Update 44 notes can be found here.

As part of the update, Hacker, Coder, and Spy Styles will be separated into their own Abilities. Make sure you have the appropriate Abilities loaded before jacking in. For detailed information about the changes in this patch, check out last week's The Other Side of the Looking Glass on Data Node One.