Using these forums are not a substitute for receiving direct help with any issue you might be experiencing, so please use one of the following methods to contact Customer Support.
Search the Knowledge Base
The SOE Knowledge Base is your first stop to have questions about any of our products or services answered. For best practices in searching, please click the "Help" button on the Knowledge Base or type "Help" in the search field the execute your search. The Knowledge Base is available 24 hours for your convenience.
Take a look at the Top Known Customer Service Issues to see if your issue is known and being addressed.
In-Game Support
These forums are not intended for assistance with in-game issues. Please use the "Email Support" tab in the Knowledge Base to send a message to the GM team about in-game issues.
While in-game type "/ccr" in your chat box to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click "OK" to minimize the game and allow the browser window to open. You may also go directly to http://support.station.sony.com/ if you are not in game.
Note: If this is your first time using the new system it will request you to verify your email address. Type in your current email address and an email with a verification link will be sent to it. If you do not receive it, be sure to check your junk mail folders for the email.
After verifying your email, you will reach the ticket screen where important information should be automatically filled in for you. Please select a "Category" that applies to your ticket, and fill in the "Subject" and "Question" fields to inform us of your issue.
Once done, click "Continue" to submit your ticket to Customer Service.
How to check the status of your ticket:
While in-game type "/ccr" in your chat box to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click "OK" to minimize the game and allow the browser window to open. You may also go directly to http://support.station.sony.com/ if you are not in game and wish to check ticket status.
On the Knowledge Base screen, click on the "Service History" tab.
In the Service History screen, click on "Questions" to view your open ticket as well as any past tickets you have submitted.
Contact Technical, Account, and Billing Support
Please ensure that you've searched for the answer to your question in our Knowledge Base by using the appropriate products and categories. If you have any further questions or concerns related to a Technical, Account or Billing issue, please contact us. Technical, account, or billing questions should not be directed to our in-game Support Departments.
Chat Live With Customer Support
If you have searched the Knowledge Base and require further assistance, you can chat live with an SOE support representative. Live chat is available Monday through Friday from 10:00 am to 7:00 pm PST.
Customer Service Phone Support
If searching the Knowledge Base does not provide adequate resolution, you can contact our customer service department by phone. Phone support is available Monday through Friday from 10:00AM to 7:00PM (all times listed in PST/PDT, GMT-8 ), except holidays, at 1-858-537-0898. For optimal phone support, please be online and at your computer when calling.
(Edited to better fit MxO -Jury)
