AfterWhoruNeo wrote:

Many Thanks for your statement Virrago.
As i dont used a credit Card (Bank Transfer) i should get a mail i think.

Another Question i have : for players that want come back from now (to last jack-in in the matrix online) are they able to subscrib ? or is this complete disabled ?

 

As of right this moment the subscription services have been taken offline and we're not able to process any new subscriptions.

...What Virrago said...

Ultimately I'm glad we were able to sort out the matter in a timely fashion for everyone so that you can all enjoy some quality MxO time.

Trayden wrote:

AfterWhoruNeo wrote:

Many thanks for your answer Raijin , btw. my account now works

Another Question : i had subscribed at 1th June, but i was billed with subscription fees (so was that right, that subscribers after 1th June can play for free until the end ?).

Another Question to the following part of the announcement :

"with regards to the cessation of billing process for the eventual closure of The Matrix Online server"

Does this means that eventual there is a chance that MxO still stays online?
Sounds like the big resonanz of old players should make you thinking about a new solution ?

Yes, to play to the very end of the game, you had to be subscribed in some fashion by June 1st. If your subscription was up later in the month (IE June 20th) you will get refunded for June 20th for the matrix online, and you will still have access to MxO til the server shut down. If you weren't subscribed at all you won't be included.

 

what they mean by "eventual" is that it will happen. they are not going to keep the game open for free past the timeline specified. they used that word cause eventually they will close the servers, but it won't be right away.

You pretty much nailed it there Trayden, fact is the July 31st date is still the firm date.

oblivions wrote:

So what happens to those that got offered refunds after speaking to the TSR's today?

Any time that is left on your account after June 1st will be returned back to you via refund. You'll also be able to play until July 31st so that's pretty much where we're at on everything.

DooRDie wrote:

Raijinn wrote:

Today we were met with some account access challenges with regards to the cessation of billing process for the eventual closure of The Matrix Online servers. Active MxO customers were informed that June 1st was the cutoff date for active subscriptions to be eligible to participate in the world ending events (as outlined in the e-mails notifications that were sent out to active subscribers when the service closure was announced).  When word of the announcement spread, many players took this as an opportunity to hop in and subscribe one last time to spend time with friends and server-mates in The Matrix Online.

When service to those that subscribed prior to the June 1st date was removed today, there were many players who were left wondering what happened and what all was going on.  Unfortunately, there was an issue where accounts that subscribed after May 27th and before June 1st lost their MxO access.  Also, due to some technical issues, some customers were able to subscribe after the June 1st cutoff date up until the 4th and these accounts lost access as well.

We are pleased to announce that those who were able to subscribe prior to the removal of the subscription page will be able to participate in The Matrix Online until it’s official closure on July 31st at 11:59PM PDT.  We are currently in the process of re-granting access to the accounts that were able to successfully subscribe between May 27th and June 4th and will have those folks back in game as soon as possible. 

There is no need to contact customer service regarding the reactivation as we have a complete list of accounts that fell into the categories mentioned above and all accounts on this list will be flagged when the process is completed. We do not expect to encounter any further issues with this as the subscription process for MxO is now officially closed.
 
We’d also like to extend our apologies to our MxO community regarding the challenges of today and let you know that we appreciate your understanding and patience while we sorted everything out.

Will we all still get 60 days in another SOE game after MXO closes? I've been wanting to play SWG but subbed on june 03...

It is possible but that script hasn't been run yet so we'll have to see. I believe that will be the case though.

Vesuveus wrote:

My 2-day old trial account isn't getting access either.

We've actually mentioned that this only applies to accounts that have successfully subscribed to The Matrix Online so trials won't be included. Sorry!

Just in case you missed it...

http://forums.station.sony.com/mxo/..._id=36300028980

Today we were met with some account access challenges with regards to the cessation of billing process for the eventual closure of The Matrix Online servers. Active MxO customers were informed that June 1st was the cutoff date for active subscriptions to be eligible to participate in the world ending events (as outlined in the e-mails notifications that were sent out to active subscribers when the service closure was announced).  When word of the announcement spread, many players took this as an opportunity to hop in and subscribe one last time to spend time with friends and server-mates in The Matrix Online.

When service to those that subscribed prior to the June 1st date was removed today, there were many players who were left wondering what happened and what all was going on.  Unfortunately, there was an issue where accounts that subscribed after May 27th and before June 1st lost their MxO access.  Also, due to some technical issues, some customers were able to subscribe after the June 1st cutoff date up until the 4th and these accounts lost access as well.

We are pleased to announce that those who were able to subscribe prior to the removal of the subscription page will be able to participate in The Matrix Online until it’s official closure on July 31st at 11:59PM PDT.  We are currently in the process of re-granting access to the accounts that were able to successfully subscribe between May 27th and June 4th and will have those folks back in game as soon as possible. 

There is no need to contact customer service regarding the reactivation as we have a complete list of accounts that fell into the categories mentioned above and all accounts on this list will be flagged when the process is completed. We do not expect to encounter any further issues with this as the subscription process for MxO is now officially closed.
 
We’d also like to extend our apologies to our MxO community regarding the challenges of today and let you know that we appreciate your understanding and patience while we sorted everything out.

Today we were met with some account access challenges with regards to the cessation of billing process for the eventual closure of The Matrix Online servers. Active MxO customers were informed that June 1st was the cutoff date for active subscriptions to be eligible to participate in the world ending events (as outlined in the e-mails notifications that were sent out to active subscribers when the service closure was announced).  When word of the announcement spread, many players took this as an opportunity to hop in and subscribe one last time to spend time with friends and server-mates in The Matrix Online.

When service to those that subscribed prior to the June 1st date was removed today, there were many players who were left wondering what happened and what all was going on.  Unfortunately, there was an issue where accounts that subscribed after May 27th and before June 1st lost their MxO access.  Also, due to some technical issues, some customers were able to subscribe after the June 1st cutoff date up until the 4th and these accounts lost access as well.

We are pleased to announce that those who were able to subscribe prior to the removal of the subscription page will be able to participate in The Matrix Online until it’s official closure on July 31st at 11:59PM PDT.  We are currently in the process of re-granting access to the accounts that were able to successfully subscribe between May 27th and June 4th and will have those folks back in game as soon as possible. 

There is no need to contact customer service regarding the reactivation as we have a complete list of accounts that fell into the categories mentioned above and all accounts on this list will be flagged when the process is completed. We do not expect to encounter any further issues with this as the subscription process for MxO is now officially closed.
 
We’d also like to extend our apologies to our MxO community regarding the challenges of today and let you know that we appreciate your understanding and patience while we sorted everything out.

Villemar_MxO wrote:

Is SOE tricks!

No tricks, just getting final messaging approved after a once over scrub down.

This is being looked into

Just got an e-mail and it looks like there may be some good news coming.

Fen wrote:

Raijinn wrote:

Fen wrote:

Raijinn wrote:

MetaLogic wrote:

Virrago wrote:

ShadowKilla wrote:

As usual, poor Virrago is left to take the heat. 

/hugs

 

*slides Virrago a nice cool one*

None for me? I see how it is!

No way.  That Raijinn dude is a chump. 

Figures, there's always a one isn't there.

Does it surprise you that it's me? 

Not in the least actually. Carry on!

Fen wrote:

Raijinn wrote:

MetaLogic wrote:

Virrago wrote:

ShadowKilla wrote:

As usual, poor Virrago is left to take the heat. 

/hugs

 

*slides Virrago a nice cool one*

None for me? I see how it is!

No way.  That Raijinn dude is a chump. 

Figures, there's always a one isn't there.

MetaLogic wrote:

Virrago wrote:

ShadowKilla wrote:

As usual, poor Virrago is left to take the heat. 

/hugs

 

*slides Virrago a nice cool one*

None for me? I see how it is!

DeetyMxO wrote:

Raijinn wrote:

our priority had to be placed on our current subscribers.

Excuse me?!?!  SOE accepted my re-subscription on 5/31 and gave me access to MxO until this morning. That charge is still reflected in my payment history, and as far as I'm concerned, I *am* a current subscriber!! Except, of course, that SOE while happily taking my money is now refusing me access to a service I've paid for.

If this isn't on your priority list Raijinn, it really needs to get near the top of it *now*!

--DT

I'm not sure if you've seen the previous posts that I've made on that topic but that's definitely a concern for us and we hope to have an answer for everyone in the same boat as you.

amirah wrote:

So does this mean then that your working on a way to get players who are currently unsubscribed and who missed that "deadline" back in game? Because thats the issue at hand. People who've been gone for awhile need to be allowed to come back and enjoy the last few months of the game with their friends and faction mates

Unfortunately, I do not know how customer service is handling contacts regarding re-activating accounts that were not subscribed when the announcement was made.  Our focus with the closure of the game was on our current MxO customers and making sure that we were able to stop billing subscription fees, process any necessary outstanding subscription refunds, and extend trial offers to other games while ensuring they could access MxO until the servers went dark.  We certainly appreciate that there are some former MxO players that want to come back to see the end of the game, but as mentioned, our priority had to be placed on our current subscribers.

MetaLogic wrote:

What is going on with the forums?  One hour I can post, the next I can't and the next I can again.

I believe that might have to do with the subscription server freaking out. It's been known to happen in the past causing some issues with people having access to the forums, then having access removed, then having access again.

Orexis. wrote:

Raijinn wrote:

Orexis. wrote:

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.

Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.

The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999  theoretically.

LoTekGhost wrote:

Raijinn wrote:

LoTekGhost wrote:

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

Right now there isn't a full answer just yet, hense why one wasn't provided.

We're working on it though!

Didn't mean that sarcastically if that's how you took it, I was being honest.  Any information about it being looked into is good information for me...I'm just trying to find some hope for the whole situation.

No sarcasm taken, I think many of you all are just searching for answers one way or another and we're put in the difficult spot of not having one just yet. Hopefully soon (tm).

Premier wrote:

Why dont you just activate every mxo account. No ones paying for it anyways.

Point taken but queue up the broken record, we're on standby/e-mail watch until we hear something official.

Shinryu wrote:

Raijinn posted:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

It's pretty clear actually, June 1st was the cut off.  That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it.  If the tech staff were given a different date, that's a SOE problem and not ours.  There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting.  We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.

I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play.  That much is bleedingly clear.  If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.

 

I understand and it's kind of one of those "???" moments, everything mentioned the 1st, that's the date everything had been eluding to as a cutoff then a cog gets thrown into the wheel and now we're out of luck? I get it, and it is pretty straight forward.

We'll need to figure something out and I'm on e-mail watch until then so I apologize for sounding like a broken record when answering some of these questions.

Dripping-Cheese wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.

Orexis. wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

wwWizard2k wrote:

At this point, like, I'm fairly sure they do want to help.  I spoke with Eryk N, and he made it very clear that he would give me my MxO back if he could.  "Truly", he said.  The issue is, like, buttons have been pressed, accounts terminated, systems shut-off... and I'm sure half the technical staff went on vacation on June 1st .  So, undoing this won't be instant, if it can be undone at all.

The wheels are churning so we'll see what happens and when. I can't promise anything speedy but we definitely understand the concerns raised.

Ic3b3rg wrote:

wwWizard2k wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Thanks Raijinn, I'm glad at least someone is listening to our concerns.  We really do appreciate it.

So basicly we are in a holding pattern untill information can be brought down from on high regarding were the little mess up of an internal date of may 28th didnt get put into an offical email from SOE stating june 1st and what to do about it. We all know what needs to be done, however those big wigs have to say it before wheels turn, right?

Pretty much we're all in a holding pattern for now. I'm personally on e-mail watch but it's relatively the same thing.

I do apologize for all the trouble but Virrago and I are hoping to have accurate information to give you all regarding the matter at hand.

Manatik wrote:

back up yet?

They should be back online now.

LoTekGhost wrote:

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

Right now there isn't a full answer just yet, hense why one wasn't provided.

We're working on it though!

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

RetroX wrote:

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

What if we sub'd on june 1st and was playing on tuesday? Pleaseeeee can you do something, if you do I promise to sub to SWG

That's something we are looking into RetroX, it's pretty confusing for everyone who subbed between the 27th and the 1st so we hope to clarify what's going to happen in the near future.

MxO_Neopill wrote:

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I beleive any player who has purchased before june 1st 2009 should be able to see the end of the game my friend.

Its only right. And from what I see, I guess when I paid on the 28th, its not good enough for me to see the end of something I have been faithfully a part of for years. My subs were always paid, and man, have I PLAYED!!!

I think you are just adding insult to injury with the technical jargon. Meanwhile, we are locked out of our second home.

Take a moment to step back for a second so we can sort this whole matter out. I completely understand what you're saying but there's nothing more that we can say as of right now.

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

The servers need to be restarted to push a fix for the login issues as well as players who are able to level past 50. Sorry for the short notice!

PBlade wrote:

Oops. Just realised I might have overdone the 500 character limit a bit. My apologies, I didn't read Raijinn's rubric.

>_>

That's alright the message is more than welcome and appreciated. Thanks!

Per the FAQ, you'll still be able to play until the ending events and you'll get a refund for the remainder of the time difference between June 1st and your pre-paid subscription end date.

I just saw an e-mail cross the wire that looks like it's something that can be done. Stay tuned.

As you have recently read in Dan “Walrus” Myers producer letter All Good Things Must End, The Matrix Online service will be discontinued and the servers will go dark on July 31st. After 4 memorable years of sharing amazing stories and epic adventures with a wonderful and dedicated community, we saw how deep the rabbit hole went and it was time to write the final chapter of the story. We understand that there are many questions and will do our best to answer them here.

What happens to all the code/data for The Matrix Online?
Sony Online Entertainment and Warner Brothers will retain all of the code and data from The Matrix Online.

Can someone open an emulated server for The Matrix Online?
Sony Online Entertainment and Warner Brothers hold the copyrights for The Matrix Online stories and data so creating a fan owned and operated emulated MxO server would be against those copyrights.

What happens to the staff that made The Matrix Online?
Staff that were involved with The Matrix Online will transition over to new projects and responsibilities at SOE.

How are The Matrix Online subscriptions refunded? / I just re-subscribed, how will I get a refund?
As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process.

Are The Matrix Online subscribers going to be compensated for their loyalty to the game?
On July 31, 2009 at 11:59PM PST the ability to play The Matrix Online will cease. We encourage players to transition their active service to one of the other SOE games available for trial during the transition period of June 1 through August 1, 2009.

Will The Matrix Online be at Fan Faire?
While there won’t be any official panels at Fan Faire 2009, there will be many Sony Online Entertainment staff members that have worked on or supported The Matrix Online who would enjoy hearing your favorite in-game memories from your adventures in Mega City.

Will The Matrix Online story come to a conclusion when the servers are shut down?
The final days of The Matrix Online will include revisiting some of the great events experienced in-game, leading up to a climactic final event.

Will the MxO Website, Players Pages, and Forums be available after the service shuts down?
The main The Matrix Online page will not be available after June 1, 2009 and the MxO Players Pages will be available through July 31, 2009. The MxO Forums will be available for a short period of time after the service shuts down and there will be an update posted there at that time as to how long they will be available.

Hey everyone, I know this isn't be best news to drop but lets not stoop to being disrespectful. If you happen to choose to post in a disrespectful manner we will have to take administrative action.

Folks, not to be a party pooper (whenever someone says that...they end up being a party pooper...) but there's a whole lot of copyrights so you probably won't see any code released. Sorry!