Search Results: 31 messages were found

Send me a pm with your station name, character name, server name and last 4 of the card on the account for verification purposes. I will do my best to get the account cleared as quickly as possible.

I have put a post up that if you get account or character in use error. You need to PM me your station name, server, character and last 4 of the card for verification. Just a reminder please remember that I am only in the office monday through friday from 10:00 AM PST to 7:00 PM PST. I do try to get this fixed as quickly as I can though when I do receive a PM.

"Technical and Account phone support will be unavailable on Thursday, December 13th. Phone support will also close at 5PM Pacific Standard Time on Friday, December 14th in observance of the annual holiday party. Phone Support will resume normal operations the following Monday, December 17th”

Our live chat service is temporarily down due to maintenance. At this time we have no ETA on when it will be available again. I will inform everyone just as soon as it is available again. Our other methods of support are still available and we will do our best to assist you as soon as possible. We apologize about this inconvenience and we will do our best to assist you as quickly as possible.

Technical and Account phone support will be unavailable on Thursday November 22nd 2007 and Friday November 23rd 2007 due to the Thanksgiving holiday. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday November 26th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

You should be all set now. Just for future reference please don't put your station name visible like that. If you need help with something like this send me a PM and I will work on getting it fixed for you.

Should be fixed now.

Also if you have a problem with being locked out and can send me a PM I can usually get your account unlocked very quickly. Just know that I am only in the office Monday through Friday between 10:00 am and 7:00 pm PST.

Please send me a PM with your station name and the last 4 of the credit card (verification purposes)

For assistance with issues related to those topics, please contact Account/Billing support via the following methods:

Email, available 24 hours a day, 7 days a week
Live Chat, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding some holidays
Telephone: +1.858.537.0898, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding most holidays

When you are in your account area, go to Payment sources and you should be able to add/remove any stored credit card information you want. You can also add additional cards if you so desire. Hope this helps.

Hi there,

Send me a PM with your station name and I can help you with this problem.

Technical and Account phone support will be unavailable on Friday September 14th 2007 . Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday September 17th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Damanus if you send me a PM with your station name and character name, as well as the last 4 of the card billing on the account I can fix this issue for you.

Technical and Account phone support will be unavailable on Monday September 3^rd 2007 in observance of Labor Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Tuesday September 4^th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Or just PM me the station name and character name and I will get right on it.

LOL no problem. Glad I could help.

I can also help with these problems. Just PM me your station name and the character name and I can help with getting people back in.

***Update*** The 403 error should now be resolved. If you are still getting this please continue to let me know the information that I have previously requested.

If you find that you are having trouble remembering your station name or password you can use the following link to our Knowledge base articles.

Station name recovery

Password recovery

Before changing your drivers, make sure that your card is supported for our game, and that you have the most up-to-date drivers for it. You may find Supported Cards and Drivers information using the links below:

Matrix Online:
http://help.station.sony.com/cgi-bi...p?p_faqid=16225

Once you have downloaded the newest drivers to a location you will remember (such as the Desktop), you need to remove your current drivers.

Before installing new Video drivers, regardless of Make, Manufacturer, or Model # of card, you should always uninstall the drivers you are using currently before updating to the new drivers. Click on Start, click on Settings, click on Control Panel, and then click on Add/Remove programs (for Vista, it's Start, then Control Panel, and either Add/Remove Programs or Programs and Features). Your Video card drivers should be listed, and this is where you should uninstall them (just click on the driver and click the Change/Remove button)

A little more information about the 403 error people are seeing. Due to some IP restrictions we are getting reports of this affecting people. I understand this has affected some of our regular customer's with not being able to get to their subscription pages or any other page that requires the use of billing information. This is not a permanent thing and we are working on how to address these issues properly. If you need to contact us about starting your account back up or cancel or to just update your credit card please use the following number to contact our phone support, Telephone: +1.858.537.0898, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding most holidays

You should still be able to use our email support by going to http://station.sony.com/kb and clicking on the email tab on that page. I really do apologize about the difficulties that you all may be experiencing with the billing pages. Unfortunately I really don't know yet when we will have a more permanent solution in place, but will do my best to post something when we know more.

We are looking to track this more so if you are getting the 403 error please PM with your station name, IP address, ISP provider and location.

Another possible fix is to right click on the desktop icon for MXO and select run as administrator.

I am sure that if everyone has been submitting this as a /bug report then the Devs will take a look at it and see what is going on. I wish I could give you all a definitive answer but we really don't have any in-game contact here in Technical Support SMILEY

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Yes this should restore your chat box settings since it is the configuration settings file. So by removing it you will lose the hotbar and macros but it will reset your chat box.

The only place to have this addressed is to use the petition system, /ccr to contact the GM's. Unfortunately we do not have the ability to locate anything here in-game as this is for technical support.

If you are having problems logging into the game with the character or account in use problem. Please send me a PM with your station name, character name and server and I can help get your unstuck.

I would also suggest if you are using any firewall or connect through a router that you make sure the following ports are accessible for the game client:

In order for the game servers to communicate with your game client reliably, firewalls and routers may need to be configured to allow traffic on TCP ports 80, 5190, 11000, and 10000. It will also need to allow the program to communicate on UDP ports 10000 and 11000.

Sorry that my fix didn't do anything for you. I would suggest you still send in a /bug report so that our Quality Assurance and development teams can make sure there is nothing underlying in this. And thanks jeffers for getting him the contact number for our European players.

You may want to make the following changes in your Matrix Online directory (usually locate at C:\Program Files\Monolith Productions\The Matrix Online or C:\Program Files\Sony\The Matrix Online\):

1.) Please delete all of the following files: client.dll, artpclnt.dll, binkw32.dll, msvcp71.dll, msvcr71.dll, patchw32.dll, autoexec.cfg, options.cfg, useropts.cfg,matrix.exe.
2.) Once those files are deleted, right-click on your Profiles folder and choose “Rename”. Add a number to the end of the folder name (such as the number 1 to make the name “profiles1”). ***Please note that you will lose your User Interface settings, maps and hardlines- do NOT delete this folder or you cannot undo this change!***

Once complete, restart The Matrix Online game. Toggle a Full System Check from the EULA screen then login.

This may or may not fix your issue. If it doesn't you will want to contact our in-game support. If you have an in game problem, please use the /ccr command to contact an in game CSR. Unfortunately Technical Support cannot assist you with any in game issues.

Another one for the test