Search Results: 8 messages were found

"Technical and Account phone support will be unavailable on Thursday, December 13th. Phone support will also close at 5PM Pacific Standard Time on Friday, December 14th in observance of the annual holiday party. Phone Support will resume normal operations the following Monday, December 17th”

Our live chat service is temporarily down due to maintenance. At this time we have no ETA on when it will be available again. I will inform everyone just as soon as it is available again. Our other methods of support are still available and we will do our best to assist you as soon as possible. We apologize about this inconvenience and we will do our best to assist you as quickly as possible.

Technical and Account phone support will be unavailable on Thursday November 22nd 2007 and Friday November 23rd 2007 due to the Thanksgiving holiday. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday November 26th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Technical and Account phone support will be unavailable on Friday September 14th 2007 . Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday September 17th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Technical and Account phone support will be unavailable on Monday September 3^rd 2007 in observance of Labor Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Tuesday September 4^th 2007.

Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.

Email is available 24 hours a day, 7 days a week.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

If you find that you are having trouble remembering your station name or password you can use the following link to our Knowledge base articles.

Station name recovery

Password recovery

Before changing your drivers, make sure that your card is supported for our game, and that you have the most up-to-date drivers for it. You may find Supported Cards and Drivers information using the links below:

Matrix Online:
http://help.station.sony.com/cgi-bi...p?p_faqid=16225

Once you have downloaded the newest drivers to a location you will remember (such as the Desktop), you need to remove your current drivers.

Before installing new Video drivers, regardless of Make, Manufacturer, or Model # of card, you should always uninstall the drivers you are using currently before updating to the new drivers. Click on Start, click on Settings, click on Control Panel, and then click on Add/Remove programs (for Vista, it's Start, then Control Panel, and either Add/Remove Programs or Programs and Features). Your Video card drivers should be listed, and this is where you should uninstall them (just click on the driver and click the Change/Remove button)

A little more information about the 403 error people are seeing. Due to some IP restrictions we are getting reports of this affecting people. I understand this has affected some of our regular customer's with not being able to get to their subscription pages or any other page that requires the use of billing information. This is not a permanent thing and we are working on how to address these issues properly. If you need to contact us about starting your account back up or cancel or to just update your credit card please use the following number to contact our phone support, Telephone: +1.858.537.0898, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding most holidays

You should still be able to use our email support by going to http://station.sony.com/kb and clicking on the email tab on that page. I really do apologize about the difficulties that you all may be experiencing with the billing pages. Unfortunately I really don't know yet when we will have a more permanent solution in place, but will do my best to post something when we know more.

We are looking to track this more so if you are getting the 403 error please PM with your station name, IP address, ISP provider and location.