On behalf of SOE, we wanted to thank our MxO community for their interest in joining their friends in the final days of The Matrix Online.  We are happy to confirm that we were able to accommodate those that came back into MxO and re-subscribed between May 27^th and June 4^th.  As part of this re-activation you will now be able to play through the end of the service on July 31, 2009.

We’ve had some questions regarding subscription refunds for the folks that were able to reactivate their accounts during the timeframe listed above and wanted to address them. 

As with subscribers that were active at the time of the announcement, prorated refunds (from the June 1^st cutoff date) will be processed for the accounts that subscribed between May 27^th to June 4^th.  These refunds will be removed from the valid credit card on the account and if there is not a valid credit card on the account, we will initiate processing and mailing of a check to be received on or before October 2009.

Additionally, these accounts are being extended the same trial offers that were extended to active MxO subscribers at the time the closure announcement was made.  Station accounts that fall into the categories above will have full paid subscriber status to the following SOE massively-multiplayer online PC games at no cost between June 1, 2009 and July 31, 2009:  Free Realms™, EverQuest®, EverQuest II®, and Star Wars Galaxies™.  (Please understand that this play time cannot be used as a credit toward any subscription or membership, including a Station Account Access subscription.)

We truly appreciate your loyalty to The Matrix Online and hope that you can find a new home in another SOE game.

On behalf of SOE, we wanted to thank our MxO community for their interest in joining their friends in the final days of The Matrix Online.  We are happy to confirm that we were able to accommodate those that came back into MxO and re-subscribed between May 27^th and June 4^th.  As part of this re-activation you will now be able to play through the end of the service on July 31, 2009.

We’ve had some questions regarding subscription refunds for the folks that were able to reactivate their accounts during the timeframe listed above and wanted to address them. 

As with subscribers that were active at the time of the announcement, prorated refunds (from the June 1^st cutoff date) will be processed for the accounts that subscribed between May 27^th to June 4^th.  These refunds will be removed from the valid credit card on the account and if there is not a valid credit card on the account, we will initiate processing and mailing of a check to be received on or before October 2009.

Additionally, these accounts are being extended the same trial offers that were extended to active MxO subscribers at the time the closure announcement was made.  Station accounts that fall into the categories above will have full paid subscriber status to the following SOE massively-multiplayer online PC games at no cost between June 1, 2009 and July 31, 2009:  Free Realms™, EverQuest®, EverQuest II®, and Star Wars Galaxies™.  (Please understand that this play time cannot be used as a credit toward any subscription or membership, including a Station Account Access subscription.)

We truly appreciate your loyalty to The Matrix Online and hope that you can find a new home in another SOE game.

Thanks everyone, your thanks and kind words really means a lot to us.

Silenci0 wrote:

wohoo free free realms!

I enjoy it on occasion

Looking into this.

Walrus wrote:

Hi folks,

I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.

The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.

-Walrus

ShadowKilla wrote:

As usual, poor Virrago is left to take the heat. 

/hugs

ShadowKilla wrote:

Back up, but still bugged.. Level 50s are back there, but lower level characters still can't use abilities, and not everyone can log in.

Looks like you lost your bet, Virrago,

Nope, the bet was..that the servers would or would not come back up.

Servers are back up.

MetaLogic wrote:

Five bucks on it won't come back up.

I'll take that bet.

Restarting to fix the level/chat/ability problems

Restarting to fix the level/chat/ability problems

Some of you should be fixed now. Still working on some of the other cases of not being able to login.

Fen wrote:

Mona wrote:

Even if you live in the UK? And i've deleted my card details so they can't refund me that way.

Working in accounting, I can tell you this:  Even though you've deleted your card details, they still have the original card on file.  They will also have the settlement report from whatever company processes the transactions with your bank as well.  So they should still be able to refund you on the same card.

Correct.

We are currently looking into this and as I will post as soon as we have an ETA.

Mona wrote:

Outlaw wrote:

Alright, I got a pm from Virrago saying to call customer support. Pick MxO and Account Billing. They told me that the free trial isn't automatically going into effect for some reason. Everyone with the problem has to call 1-858-537-0898 to get cleared up, they will submit a support ticket on your behalf and then they should fix your problem within the day

Well that isn't helpful as i live in the UK and it would cost me a fortune to make a call like that.

You can also use the Live Chat instead of calling. Click here and then click the Chat support tab.

This thread is for discussing the Screenshot of the Week, posted June 01, 2009.


Rules for submitting a screenshot:

• Send private message to Virrago
• Include link to screenshot or insert it in message.
• Include primary server name you play on
• Include one sentence blurb to put under screenshot
• Screenshots must not be edited/photoshopped.
• Best if UI is turned off when taking the screenshot.

MxO is now running with Double XP and Triple $info for the duration

http://twitter.com/Virrago

If a LESIG member wants to reveal their identity I leave it up to them, but it should be entirely their decision so if you happen to know who someone is... please don't out them.

They love me overthere .

I'm checking into this actually

Customer Service will continue to respond to /ccr tickets

Mindsweep wrote:

It seems there are more room for trolling and hate in this forum, so go nuts here and show no respect.

Let's not.

Every week we profile a MxO community member. Find out more about the other people you play the game with! Meet Jedi44 from the Vector Server and the player behind them!


After May please use this link.

Star Trek/Star Wars??

Ra2za wrote:

Unless I am mistaken no Rarebit = No fanfaire exclusive item this year?

 

If anything, no Rarebit = same item as last year.

But I am still not positive on that.

No entries yet?

JEasy wrote:

Coro wrote:

JEasy wrote:

*back up top...more info please

 

My understanding is that you PM Dead_Drop with details of an in-game RP announcement and they create it as a thread: so that the players in the RP don't have to disclose who is behind it.

looks like a win to me

I liked the idea as well... 

This thread is for discussing the Screenshot of the Week, posted May 18, 2009.


Rules for submitting a screenshot:

• Send private message to Virrago
• Include link to screenshot or insert it in message.
• Include primary server name you play on
• Include one sentence blurb to put under screenshot
• Screenshots must not be edited/photoshopped.
• Best if UI is turned off when taking the screenshot.

The Mega City Photography Challenge is a new bi-weekly feature.

A new thread will be started every other week. Entries will be allowed for 1 week, then the thread will be closed till the following week at which time we will announce 3 winners in the new thread.

Anyone that wishes to enter must post three screenshots, one of each of the following criteria (please label entries for what category they are entered):

• A portrait - A screenshot of an individual or couple.
• Scenic - Basically a landscape screenshot.
  
• Still Life - Typically inanimate objects but can be anything other then players or NPCs.

The screenshots must be 1024x768 and no photoshopping other then cropping (size changes).

The winners will be granted the MC Photographer forum rank.

Please only post image entries in this thread. Use this thread for all discussion.

Please use this thread to discuss the Mega City Photography contest.

The MC Photographers for this week are :

Portrait: Bayamos

Scenic: nubious81

Still life: Hyperviolent

Congratulations!

The MC Photographers for this week are :

Portrait: Bayamos

Scenic: nubious81

Still life: Hyperviolent

Congratulations!

Sphairo wrote:

Virrago wrote:

They are helping me judge the MC Photo challenge.

 

Does it really take 8 devs to judge a weekly screenshot contest? I've never seen them all online before now when you've done it. (And the femme fatale, Juggarnaut et al contests)

COVER UP!!!

I judge those by myself.

Jeez, everytime I try to do something for you guys.... /facepalm

They are helping me judge the MC Photo challenge.