Sorry for the delay!

This particular issue will require more account info that can be obtained here - can you contact our phone/chat support so we may assist you efficiently on this situation?

Very awesome to hear. Unless you're going for some crazy 32 speaker (exaggerating a bit) surround sound support or have a professional job involving sound/music, that should be good enough!

Glad to hear it. Hopefully the problem doesn't return! But please send a PM my way if you ever need any connection/port information sent your way.

Prosper wrote:

so, my fist night with the new rig..AWESOME! all settings maxed except for grass at 50 % ... 100% is just too much damn grass. getting 80+ fps in the open and 50 + in populated areas  btw this is a new egg system, built by Ibuypower. got it for 1,299... crazy good deal. I priced the parts alone and its over 1,400$...If your looking for a new system, I highly recomend this one. 

 

Very nice! I will have to check into this site..

FRAPS always works well for a taking screenshots through alternate means. But yes, most MMOs nowadays usually have a built in screenshot function as to avoid such hassle.

Glad to hear you're all set, though!

I'll pass what you've mentioned along and see what's said - Thanks for your reply!

Regrettably there is no better fix as of this time. But I would certainly like to be made aware of any negative consequences of installing DirectX 9.0 with DirectX 10.

As far as I've seen when running tests with the 9.0c installer - it merely adds particular 9.0c files to the batch and overwrites nothing essential to any other programs running efficently.

Many games created before the rise of DirectX10 require that 9.0c be installed with Vista in order to play them. But, if you've noticed any games or programs that ARE affected by this method. Please let me know and I can pass along the word!

A download of the remaining patches after a disc install will be around 20gb, give or take a gig. Hopefully you're able to squeeze  in if you have a bandwidth limit!

Hmm. Your install of the game may have gotten corrupted but I can provide a few very possible fixes depending on your OS. Might you be using XP or Vista?

Abdul is spot on, as normal - But let me or him know if you require any further clarification!

WiiTee wrote:

And apparently GameCacheEngine is not the name for it in Vanguard.. Or anymore..

Thanks for telling, I usually know what I'm doing when messing around with the .ini files , been at it for a few years now .

If all else fails, you can always keep a pre-modification copy of the file elsewhere on your system!

Always happy to assist. Please let me know if you have any further inquiries!

Most excellent. Respond here or PM me when you have a result, hopefully good!

Sorry for the delay in reponse!

It's great to hear your all set and thank you for letting us know the cause! VPNs are always a tricky business, but not normally the first area we check.

Abdul_ben_Bougette and au are on the right rack with those suggetions. Thanks guys!

Can you try disabling both and let us know the result?

Any pending authorizations on your card created from unsuccessful billing attempts will certainly not complete. At a time specific to your bank, those holds will clear off and be placed back into your available funds.

As for why the card was not being taken, I would recommend contacting our Chat, E-Mail,or Phone support for the best assistance.

Just by comparing your system with my own (which is built specifically to run all SOE games well) shows that VG will run great. Very nice indeed!

ntox101 wrote:

I have been wanting to upgrade to 4gb for a while now.  I will try that first.  All of the other suggestions are overkill.  I don't feel like reformating or buying big money drives that burn a hole in my pocket.  I am a new player to the game and the information has helped and I appreciate it.

Aye, these are all great suggestions but RAM is a great way to go with any performance boost. Vanguard is very CPU intenstive as well, but there shouldn't be any tremendous bottlenecks if those two are set along with a decent and healthy HD.

oldmangamer wrote:

Hmm, wondering about the focus item you spoke of.  Will be on at some point tonight and will send you a tell.  Was fooling around with macros last night trying to think of a way to eliminate it....no luck at this point. 

Minor thing, but really annoying. 

I have to say I am loving this game!

Glad to hear it! It IS a bit of an odd issue though. If we can pinpoint a specific combination of circumstances/items used to cause this to happen, I'm certain I can get a report sent in to the necessary persons.

If you two can work out a theory, I'd love to hear it as well.

If you can get both to run at the same time on two different screens and have both keep a decent framerate, I'd love to know how you did it!

Gibin is correct - that will get you started with downloading the game!

You can download Vanguard through it's installer on our site located here!

Thanks for the information on what you did to stabilize your system - it's great to see for future reference!

Okay then! Locking it up!

Abdul_ben_Bougette is on the right track there. Have you tried installing DirectX 9.0c? Please let us know if you're good to go or require further assistance!

gamincajun wrote:

Ah thanks - I thought I was losing my mind

I really enjoyed the Island trial and I can't wait to see the rest of the world.

We look forward to seeing you in game! Please let us know if you require any further assistance.

Hey there!

Station Launcher, regrettably, currently doesn't cooperate very well with wireless connections. I would recommend, if possible, to hook your system up on a wired connection temporarily to patch the game.

Also, a more of a basic advice fix would be to make sure that very few if any programs are running in the background while the launcher is patching.

Sorry for the late response!

When the game crashes, does it give you any sort of error or just close out to the desktop? It would certainly help the situation, otherwise there a few things I can recommend as overall fixes.

Placing the DxDiag and MSInfo information from our 'Read before posting' thread would also help!

Glad to hear that fix worked for you? Have you hit any other issues since then or have you been playing normally since then?

It sounds as if there may be a background application interfering with the gameplay or a part of the Vanguard UI that's going haywire. Could you try deleting the following files so the Vanguard UI can re-download?

--

You may want to delete vgclient.ini, vgclient.dll, default.ini and vgclient.exe located within the Bin folder in the Vanguard directory.
 
To do this, please follow these directions:
1. First look for your Vanguard directory. By default it should be C:\Program Files\Sony\Vanguard.
2. Next, click the Bin folder and delete:
vgclient.ini
vgclient.dll
default.ini
vgclient.exe
caches folder
VGUIAssets folder from the main Vanguard directory
3. Afterwards, please run the Vanguard to have these files recreated by the launch pad.

--

It definitely does occur when the game is being run under under low quality graphics settings in conjunction with older graphics cards. Newer armor, though, I should probably report to the necessary team.

Which sort of graphics card might you be using?

I'd certainly spend $5000 for a computer if I had that sort of free cash! I fear for how much power such a monstrosity would drain, though.

Spalding wrote:

Also make sure that you have DirectX 9.0C AND 10 installed, you can access both of those from Microsoft's download site @ microsoft.com/downloads. In fact I would recommend using all the drivers that Microsoft offers thru Windows Update too.

Always a good recommendation. Thanks for mentioning as much, Spalding!

JohanTW wrote:

Bur after doing this, won't my computer be attacked by all kinds of viruses? Is there another anti-virus program which I can use that doesn't screw up Vanguard?

You certainly lose a layer of protection you normally would have. But viruses generally aren't waiting to pounce systes as soon as the shields are down (so to speak) - It's certainly worth a shot to try and you can stilll place Norton back on your system should it have no effect.

Sorry for the late response!

The launcher download speeds are pretty dependant how many people are also downloading from our servers as well, so you might get great or not-so-great speeds depending on if you're downloading during a patch day or during peak times. It also can get some slowdown if you're downloading through a wireless connection.

Though it may not be a case anymore as your download probably has finished already - otherwise, please let me know!

Humper wrote:

when im scanning this comes up. i even reinstall the game and it didnt work

There was a problem decompressing the file C:\Program Files (x86)\Sony\Vanguard\lp_temp\bin\ALAudio.dll.gz. Please try again. If the problem persists use the Help menu above for more info and help.

 

any ide what i can do?

It sounds like an issue with installing the game in the way it wants to. Which operating might you be using?

Moonwood: Do you still have that issue? It sounds like graphics driver conflicts - have they been updated recently?

Hmm. Not that I know of  - I'll speak with a GM to see if there's a command to do so and PM you when I have a response!

PM sent your way!

Likewise - I haven't heard of a major changes but I'll certainly check to see if it was intended.

Good to know! I'll leave this topic up just in case something crops back up as that's been known to happen.

Not that I wish that upon you, of course!